Hi, I'm Katie 👋
I am a City & Guilds Level 3 qualified dog groomer offering a range of services on a one-to-one basis. I provide individually tailored grooms in a stress-free environment, meeting all of your fur baby's grooming requirements to ensure they look and feel their best. I am also certified in canine first aid and fully insured.

Lady & the Mutts

Please ensure all details provided when filling out client cards and booking appointments are honest and up to date. Healthy business relationships are based on trust, and the information you provide ensures the most appropriately tailored groom for your four (or three) legged friend.


Booking Appointments & Timekeeping -
Lady & the Mutts is a one-to-one dog grooming salon. Because we provide undivided attention to each pet, we do not have the facilities to accommodate multiple dogs from different households at the same time, nor do we offer boarding services following your dog’s appointment. A 50% deposit is required to secure all appointments. This amount is credited to your final bill. You will be sent a reminder text regarding your appointment 48 hours before your appointment time asking you to confirm you will still be attending. Please note our Cancellation & No Show Policy regarding refunds for appointments moved or cancelled with 48 hours of your selected appointment time. 
The Dog Grooming Client Card and the Grooming Liability Waiver & Release Forms must be completed at the time of booking and it is the responsibility of the owner to both update the information on the forms and notify the groomer of any changes. 
Arrival Time:
Please arrive no sooner than 5 minutes before your scheduled appointment, as you may have to wait. 
Late Arrivals:
Late arrival to any appointment may result in reduced services and arrival 15+ minutes late to the agreed arrival time, will result in your appointment being cancelled and will need to be rescheduled. Your deposit will not be refunded or transferred to the rescheduled appointment. 
Collection & Late Pick-ups:
We operate on a strict appointment-based schedule to ensure every dog receives individual care in a calm environment. We will provide you with an estimated completion time and send a text message approximately 15-20 minutes before your dog is ready. We offer a 15-minute grace period from the agreed collection time. If you are 15-30 minutes late, a late fee of £10 will be added to your bill to cover the cost of additional care and cleaning. If you are 30+ minutes late, an additional £15 will be charged for every subsequent 15-minute period. 


Cancellations & No Shows -
We understand that sometimes life gets in the way and plans change but in order to give us time to fill your appointment slot, we require at least 48 hours notice in order to cancel your appointment. Deposits are nonrefundable if a cancellation is made with less than 48 hours notice.
If you fail to show for your appointment, you will be charged the remaining total of your quoted grooming bill. We will also require payment in full in order to rebook.
Clients may cancel or reschedule appointments up to 48 hours before the start time. 


Grooming Pricing -
Prices are a guideline only and can vary depending on the size, breed, coat condition, requested style, health and temperament of your dog. Prices will be discussed upon arrival but can change during the course of the groom as stated above. The final grooming fee will be sent via a link and must be paid at pickup. 


Health, Welfare & Safety -
It is essential that all information provided to Lady & the Mutts regarding your fur baby is truthful and up to date. We kindly ask that we are made aware of all behavioural, medical/health conditions, and/or allergies that your dog may suffer from. This ensures they receive the most appropriate, tailored groom, while also ensuring the safety of the staff at Lady & the Mutts.
We cannot groom any dogs that have had recent surgery (a signed note from your pet’s veterinary surgeon is required, stating they are fit enough to be groomed following all necessary post-operative checks) or if they have any open wounds. Additionally, we cannot groom bitches that are in season or pregnant. 
Lady & the Mutts maintains the right to refuse service to ensure the safety of both the pet and the groomer in cases of severe aggression, extreme matting, health & safety risks, parasites, illness, severe lateness, or abusive/violent behavior from pet owners.


Photography & CCTV - 
Photos and videos may be taken before, during, and after your dog's groom, which may be used on Lady & the Mutts' social media accounts and/or for marketing purposes. If you do not wish to have your pet's images taken or used, please let us know by selecting 'No' in the photography section of your client card. 
Please note that 24/7 CCTV is in operation both inside and outside the grooming salon to maintain the security of the premises, aid in staff training, and uphold high standards of health, safety, and animal welfare.


De-matting -
At Lady & the Mutts, the health, safety and comfort of your dog is the top priority. Matted coats can cause pain, skin irritation, restricted movement, hidden parasitic infestations and hidden medical issues. In some cases, it is in the best interest of the dog to remove the fur and shave it down completely. Your dogs coat will be assessed at the beginning of their groom and it is down to the groomers professional opinion as to whether your dogs coat will require to be clipped short. 
Under the Animal Welfare Act 2006, it is a criminal offence to cause an animal unnecessary pain or suffering and to comply with welfare standards, Lady & the Mutts implement a strict 15 minute limit for de-matting per session and a de-matting fee of £1 per minute (up to 15 minutes) spent brushing out any mats will be applied. If the matting cannot be removed within this time, the groomer is legally and ethically obligated to clip the coat short. If a pet's coat is found to be severely matted, we will not attempt to brush out the mats as doing so would cause unnecessary pain, discomfort and/or skin damage and a shave down fee of £20 - £40 (depending on your dogs size) will be added on top of your quoted grooming fee. 
In cases where the groomer believes your pet's physical or emotional well-being is at risk, services will cease and the owner will be referred to seek the assistance of a veterinary professional. The groomers decision is final.


Fleas & Illness - 
Unfortunately, if fleas, parasites, or signs of illness are found on your dog, grooming services will cease immediately. You will be contacted to collect your dog and advised to seek veterinary advice.
In these instances, you will be required to pay 25% of the quoted grooming fee, plus a £20 sanitisation charge to cover salon decontamination and any treatments used to prevent cross contamination.


Accidents & Emergencies:
Although accidents are rare, there is a risk when working with animals. Grooming equipment is sharp, and although extreme caution and care is used in every groom to ensure safety, accidents can still happen. These may include, but are not limited to: accidental nicks, stress-related reactions, discovery of underlying health conditions, allergic reactions, eye irritation, ear irritation, or flare-ups of existing skin or medical issues.
In the unfortunate event of an accident, you will be notified immediately and first aid will be administered. Your veterinary practice will be contacted if required.
In the unfortunate event where your pet required immediate care due to a life-threatening emergency, you would be contacted immediately and Lady & the Mutts has full authorisation to take them to the nearest veterinary centre for treatment at the owners expense. 
Vet Fees - All resulting veterinary fees and expenses will be the sole responsibility of the owner, including cases where grooming exposes or aggravates a pre-existing or latent health condition. The owner is exempt from these medical fees only if it can be clearly demonstrated that the injury or emergency was a direct result of the groomer’s professional negligence or liability.

By booking services with Lady & the Mutts, you acknowledge these potential risks and agree to hold Lady & the Mutts harmless in the event of injury, allergic reaction, or medical complications that may arise during or after grooming. 
Lady & the Mutts is fully insured and certified in canine first aid. Lady & the Mutts will not be responsible for the accidental death of a pet as a result of an underlying or undisclosed medical condition.


Privacy Policy -
At Lady & the Mutts, we value your privacy. We collect your name, address, and contact details (phone and email) solely to manage your appointments and provide the best care for your pet. Your information is held securely in compliance with GDPR standards. By booking with us, you agree to the collection and use of this data for business purposes.

My 5 month old puppy loves Katie , she is very careful in introducing new unfamiliar things to Teddy at a pace that he can cope with. As a first time dog owner I get great advice on how to care for him.

Katie is so lovely with Daisy. Lots of cuddles and treats to reassure this anxious old lady. Daisy is looking the best she ever has and seems happy and content. What more could you ask for?

Katie did a wonderful groom on my sprocker spaniel Milo. 
Professional and friendly service. 
We will be back. 
Thank you he looks very handsome xx 

Finn had a great time with Katie for his first groom. He came back feeling so soft and smelling lovely, as well as feeling a lot more comfortable in the heat after a de-shed! Katie kept me updated throughout the whole groom. 

My first time as a customer. Very easy to book, good communication. Very happy with my dog Codys groom. 

Thank you Katie for making Rex’s first groom a great experience. Katie took time to meet us first and make us both feel comfortable as I had never left him to be groomed before. Rex came home a very happy dog, looking super smart and smelling amazing. Katie is a real natural with dogs and wouldn’t hesitate to recommend. 🐾

Amazing, my dog looks beautiful 
Thank you 

Couldn’t recommend Katie highly enough. Excellent service with a seamless experience through booking on the website through to payment online too. Great comms and an excellent haircut for my pup.

Absolutely blown away with the results, Finley has only ever been groomed once before, he came out so happy and smelling amazing! 
Highly recommend! 

A huge thank you to Katie for the amazing job she did grooming Bobby. Katie was so friendly, helpful, and caring, and she made both of us feel completely at ease.

When I picked Bobby up, I was absolutely delighted,  he looked the best he has ever looked! His coat was beautiful, he smelled wonderful, and he looked so happy.

It’s clear that Katie genuinely cares about the dogs she grooms. I wouldn’t hesitate to recommend her and will definitely be bringing Bobby back. Thank you, Katie!

Lovely experience for my furry bestie. Katie made him feel relaxed and she’s happy to answer any questions. Bailey smelt amazing when he left his puppy session. 

Took millie for her first groom with katie. Will definitely return. The cut was lovely and she looks beutiful again. The last groom she had was not what we had asked for from another groomer. Katie took time to listen what we wanted . Millie will be back Thank-you katie she loved all the treats and as you said she does love to give kisses all the time x

First time taking my dog to a groomer and have to say she did an excellent job! My pup is normally weary of blow dryers and being touched in certain places but he was brilliant, he’s never looked better! The lady was so lovely aswell, Will definitely be back!

Annie loved her groom! She was well looked after and loved and came back looking perfect and smelling insane x

First time with Katie today, and clearly wont be the last! 😊 Very easy to book, great website and payment system, all with fair price. Great communication and personal service. Love that its one to one, and Tag clearly got lots of love from Katie!
He's looks fab too 😊 Thank you and see you again soon! 💕 

First appointment today with Katie for my cockapoo. From initial contact, to booking and then completion, the service was simply fantastic. What a thorough, professional and friendly business. I will definitely be back with my bonkers furry friend!!

Katie has done a fantastic groom on my two scruffy shih tzus..high recommend lady and the mutts .thank you so much Katie 

Katie Want

Desbloquee una experiencia de reserva perfecta

Elige complementos para mejorar tu servicio, o continúa sin ninguno.

Podrás elegir complementos después de seleccionar el servicio.

Complementos para {serviceName}

Complementos

Dirección

Cita reservada con éxito

Procesando pago

Procesando pago de depósito

Estamos revisando su solicitud de cita y pronto nos pondremos en contacto con usted por correo electrónico. ¡Gracias!

Solicitud de cita recibida

Nos disculpamos sinceramente y le invitamos a elegir un nuevo horario o llamarnos

Desafortunadamente, {businessName} tuvo que rechazar su solicitud de cita

Has cancelado tu cita

Su cita ya ha ocurrido

Si cree que se trata de un error, contáctenos en <link>{contactLink}</link>.

Esta cita ya no existe

Esta cita ya ha ocurrido

Lo sentimos, pero esta cita no existe

Este negocio ha deshabilitado la reserva en línea

Puedes gestionar la nueva cita <link>en este enlace</link>.

Esta cita ha sido reprogramada

Cancelar cita

Reprogramar

Cancelar o reprogramar

Política de cancelación

No pudimos confirmar esta reserva. Inténtalo de nuevo o contacta al negocio si el problema persiste.

Verificación fallida

Datos de contacto

Ingrese los datos de contacto

Contacto

Productos

Servicios

Día y hora

¿Cambiaste tus datos?

Discrepancia en la dirección de correo electrónico

Las tarifas ayudan a mantener su cuenta segura, reservan su hora de cita y apoyan las mejoras continuas de la plataforma.

Goldie cobra tarifas de reserva para ayudar a mantener su cuenta segura y respaldar las mejoras continuas de la plataforma. Estas tarifas se pagan directamente a Goldie.

Rellene el formulario antes de la cita

Tarjeta de regalo

Personalizar tarjeta de regalo

Seleccionar estilo

Seleccionar valor

Tarjeta de regalo canjeada

Tarjeta de regalo reembolsada

Tarjetas de regalo

Calendario

Tarjeta de regalo no válida

Programa de Fidelidad

Tienes una recompensa de fidelidad de {value} de descuento. ¿Quieres aplicarla a esta cita?

Tienes una recompensa de fidelidad disponible para esta cita. ¿Qué descuento quieres aplicar?

¡Recompensa de fidelidad disponible

Recompensa de fidelidad disponible

Se agotó el tiempo para completar su reserva. Seleccione una nueva fecha y hora para reiniciar el proceso.

Tus detalles de la tarjeta de regalo se guardaron. Regresa a la configuración de la tarjeta de regalo para reiniciar el pago.

Sesión de pago expirada

Introduce el código de verificación

Hemos detectado que has reservado antes con este negocio. Para disfrutar de una experiencia de pago más rápida, te hemos enviado un código de verificación a {phone}.

Fotos

Seleccione un producto que complemente su servicio, o continúe sin uno.

Reseñas

Servicios y productos

{type, select, staff {Servicios de {name}} other {Servicios}}

Filtrar por personal

Nuestro personal

¿Le gustaría añadir subclientes a esta cita?

Te avisaremos cuando haya un espacio disponible

Se ha unido a la lista de espera con éxito

Disponible para reservar

Has abandonado la lista de espera

Tarjetas guardadas en el archivo

Cambiar contraseña

Goldie permite a los profesionales independientes de belleza, bienestar y estilo de vida, así como a sus clientes, gestionar sus citas.

Crea una cuenta para gestionar tus citas

<highlight>{buyerName}</highlight> te ha comprado una tarjeta de regalo de <highlight>{value}</highlight> de <highlight>{businessName}</highlight>. Para canjearla, solo tienes que crear una cuenta gratuita.

Eliminar cuenta

Cambiar tu correo electrónico activará una nueva verificación de correo electrónico.

¿Olvidaste tu contraseña?

Historial de tarjetas de regalo

Inicia sesión para gestionar tus citas

<highlight>{buyerName}</highlight> te ha comprado una tarjeta de regalo de <highlight>{value}</highlight> de <highlight>{businessName}</highlight>. Para canjearla, simplemente inicia sesión.

Recompensas

Eliminar tarjeta

Restablecer contraseña

Antes de comenzar, confirma tu dirección de correo electrónico. Te hemos enviado un correo electrónico de verificación a {email}.

Verifica tu cuenta

Este número de teléfono ya está vinculado a una cuenta existente. Esa cuenta fue creada usando el correo electrónico {email}.

Número ya en uso

Hemos enviado un mensaje de texto con un código de verificación de 4 dígitos al {phone}. Por favor, ingrésalo a continuación.

Verifica tu número de teléfono

Estamos haciendo algunas mejoras ahora mismo

nombre del comprador

nombre

nombre del destinatario

Documento requerido

Formulario

Formulario enviado

Foto requerida

Deja tu reseña

¡Gracias por la reseña! ❤

¡Deja tu reseña! Gracias. ❤️

Formulario de cita

Después de eso, los depósitos no son reembolsables en caso de cancelación o inasistencia. Sin embargo, si reagenda dentro del plazo mencionado usando el enlace proporcionado, su depósito se transferirá automáticamente a su próxima cita.

Puedes cancelar o reprogramar antes de {time} el {date}.

Se ha enviado un correo electrónico con la tarjeta de regalo a <bold>{recipient}</bold>. Si no la ha recibido, por favor pídele que revise su carpeta de spam o correo no deseado.