Good morning everyone! 

This will be our cancellation policy as of June 5, 2024 

Cancellation Policy: 

We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your grooming appointment. To ensure our business runs efficiently and our groomers are fairly compensated we have this cancellation policy in place. 

We require a minimum of 24 hours notice for cancellations or rescheduling of appointments. If you cancel or reschedule after the 24 hour notice we have the right to charge 50 % of your grooming services. If you do not show up to your appointment without any notice we have the right to charge 100 % of your grooming services. 
If you are 30 minutes late to your grooming appointment you will have to reschedule your appointment. Please make accommodation with us if your dog is going to be dropped off more than 30 minutes before your appointment or staying later than 30 min after they are done. 

We appreciate your understanding and cooperation in adhering to our cancellation policy. If you have any questions please do not hesitate to contact us. 

Thank you.

Keli and Kirsten.


1728 cypress street Liberty Texas 77575 
  


Cancellation policy 

GroomingTails

Clients can cancel or reschedule appointments up to 24 hours before start time.

Good morning everyone! 

This will be our cancellation policy as of June 5, 2024 

Cancellation Policy: 

We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your grooming appointment. To ensure our business runs efficiently and our groomers are fairly compensated we have this cancellation policy in place. 

We require a minimum of 24 hours notice for cancellations or rescheduling of appointments. If you cancel or reschedule after the 24 hour notice we have the right to charge 50 % of your grooming services. If you do not show up to your appointment without any notice we have the right to charge 100 % of your grooming services. 
If you are 30 minutes late to your grooming appointment you will have to reschedule your appointment. Please make accommodation with us if your dog is going to be dropped off more than 30 minutes before your appointment or staying later than 30 min after they are done. 

We appreciate your understanding and cooperation in adhering to our cancellation policy. If you have any questions please do not hesitate to contact us. 

Thank you.

Keli and Kirsten.


1728 cypress street Liberty Texas 77575 


936-445-0383


If you will text me your name and your babies name.

They always take great care of my little Jack Russell.  Sadie loves them

The groomers were so nice and really took their time to make sure we were satisfied 

They always are so sweet and accommodating, they give the best service ever! And our fur babies love them!

They always do a great job on my fur baby . 

Highly recommend grooming tails!! I was nervous to start with a new groomer because I have a very vocal schnauzer. My pup feels right at home here. Keli and Kirsten are both great!!

My Blaze loves going and he always comes home looking fantastic!!
They are super friendly!

Absolutely wonderful environment for people and furballs. I hope you stay in business forever! Great job with the cuts too!!!

Fantastic job. Fozzie and I were impressed! 

They took care of both of my dogs so well!!! Both dogs were nervous and they handled them with such great care. Definitely will keep coming back

These ladies always take care of my baby! They send him home smelling sweet and looking handsome!

10/10 service & the sweetest staff! Our labrador retrievers look great, highly recommend & will 100% be back:)

Great groomers with lots of love, experience and compassion for dogs❤️

I took my little Sami to get groomed. Keli calmed my anxious dogs nerves. She was so good. Sami looked great. I’ll be bringing Sami back for sure.

She looks totally awesome. You did such a great job. Thank you.

Love these two ladies so much! They always make my furbabies so beautiful and I love visiting with them! ❤️🤗

My dog had a great grooming experience! Also everyone there is very kind and helpful! I will definitely be back!

sophie turned out absolutely amazing the service was excellent definitely will be coming back 💕

They did great with our daughter’s dog Oscar.  He came back clean, happy, and soft.  He even had the best smelling doggie cologne.  He’s ready to hit the books (or the couch) back at college. Thank you!!!❤️

Absolutely love the ladies here and so do my babies!! 

Every appointment we have had with you has been wonderful!

The sweetest ladies been the absolute best to communicate with and when I pick daphney up she looks so good!! No complainants

Love these girls!  They are always so gentle with my Pomeranian and do a fantastic job.   

These ladies do a wonderful job every time with my sweet boy. He can be a handful, but they are so loving and patient with him and he always looks amazing. Best groomers around!

Our experience is always great with you all! River and I thank y’all so much! 🐶❤️

Thanks for always doing a great cut on Tucker.  He has never liked having his face or paws messed with but is never reluctant to enter the door which tells me he trust you completely.  Thank you for making him feel comfortable.

They were very friendly and did a great job grooming my Pekingese! 

You both are so awesome! My fur baby Roy is acting like his normal self. And I appreciate all y’all did for him and we will definitely be back. Thank you 💕

Buddy looks great and was happy when I picked him up!  Thank you!

Absolutely wonderful.  First time my baby was bathed by anyone.  They treated her like the furbaby she is.  I picked up a calm, clean baby.  Thank you

Thank you for doing a great job on my Izzy!

They did a great job on my Labrador. She looked and smelled great. 

My aussies always look better after a regular visit to Grooming Tails!

I took my sweet girl in and she came out looking and smelling 100% better! 

I had the pleasure of using their services for the first time yesterday. I have used groomers for the last 10 years and they are by far the best ones I have ever used. They treated my pups as if they we their own and my pups left very happy and calm. They did an excellent job on grooming  my two schnauzers and I would highly recommend them to anyone who is considering using their services. 

They took the time to make sure my babies were comfortable before I left which is wonderful! My dogs were happy when we picked them up, so we will definitely be back!

It was an awesome experience definitely going back ! 

Grooming Tails does amazing work with our Cavapoo. Easy to work with and they take great care of our dog. 

Grooming Tails is a friendly, Loving environment where not only your pet is cared for but you are too.  The staff is knowledgeable and do a good job with all that they do. 

Super friendly,  my Dixie girl came out happy and beautiful!

Loved this place. My baby looks so good and was very happy and calm. 

The girls are so nice.  Marley always looks great when I get him back!

We absolutely love grooming tails! Cowboy always gets so excited to see yall!

Friendly, quick, and local. What more could you ask for? Thanks, y’all!

Very accommodating to my schedule.  Great haircuts! Love Hroom8ng Tails ! ❤️

The absolute best !!!! Great people, take great care of our Morkie Olley. Make the trip from Kyle,Texas because I know he is taken care of there🥰🥰🥰

Always a wonderful service. Chester looks handsome every time. 

Bear looks so cute, I'm very pleased  with his haircut 

Kelli and Kristen are the sweetest ladies who always do a great job. My Louie is always excited when we get there. That speaks volumes. 

Keli

Kirsten

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