BOOKING TERMS & CANCELLATIONS • A £5 non-refundable booking fee is required at the time of booking. This fee is deducted from your treatment total. • Appointments can be cancelled or rescheduled up to 24 hours before your appointment time. If rescheduled within this timeframe, your booking fee will be transferred to your new appointment. • Cancellations made within 24 hours will result in a 50% charge of the treatment price. • No-shows or same-day cancellations will be charged 100% of the treatment price. • I do not offer refunds. If any issues arise, please contact me within 48 hours of your appointment so I can assess and rectify where appropriate. BEFORE YOUR APPOINTMENT • A patch test is recommended at least 24 hours prior to treatment. Please book under “Patch Test” or message me to arrange. • You must inform me prior to your appointment of any medical conditions or circumstances including: Pregnancy, medications, Retinol use, acne treatments, eczema, psoriasis, eye infections, conjunctivitis, styes, or recent cosmetic procedures. • Clients must attend appointments alone, unless previously agreed. • Arrive with no makeup or oils on or around the eyes/brows. • Avoid caffeine before your appointment. • Please allow extra travel time. I am located in a busy area. Arriving 10 minutes or more late may result in your appointment being cancelled or rescheduled, and your booking fee may be forfeited. ADDITIONAL INFORMATION • Results vary from person to person. I cannot guarantee the same retention, longevity, or symmetry to another person due to natural hair growth cycles and lifestyle factors. • Infills require 40–50% of lashes remaining and must be booked within 2–3 weeks of your last appointment. Anything less will be charged as a full set. • Infills on work done by another artist are not guaranteed and may require a removal and full set. • Proper Aftercare must be followed. Failure to do so may affect results and will void any complimentary fixes. • I may refuse a service if I believe treatment is unsafe or unsuitable. • Clients must be 16+ and Under 18s require parental consent. • By booking an appointment, you confirm that you have read and agreed all policies listed above