The Lounge

💅✨ Booking, Health & Safety & Social Policies Appointments Please book your appointment in advance so we can save your spot! If you’d like nail art, make sure to select it on top of your service 💖 — this helps us allow enough time and prepare the right products for your nails. Cancellations & Rescheduling • You can cancel or reschedule up to 24 hours before your appointment with no charge. • Cancellations within 24 hours will be charged 50% of your service. • No-shows may be charged the full service price. Late Arrivals ⏰ If you’re running late, please let us know! Arriving more than 15 minutes late may mean we need to shorten your service or reschedule to stay on time for other clients. Health & Safety / Hygiene 🧴 • Please wash or sanitise your hands before your appointment if possible. • Let us know if you have any skin conditions, infections, or open cuts around the treatment area. • For brow services, please avoid retinol, exfoliants, or chemical peels at least 48 hours before your appointment. • If you’ve had recent Botox, filler, or cosmetic treatments, please mention this so we can keep your skin safe. • All tools and stations are cleaned and sanitised between every client. Brow Patch Tests 🌿 • A patch test is required at least 24–48 hours before any brow tint or lamination service. • If you haven’t had a patch test recently or haven’t completed one with us, you’ll need to fill out a Consultation & Patch Test Form before your treatment. • This ensures your safety and helps us tailor the service to your skin type and sensitivities. Photos & Social Media 📸 We love sharing our nail and brow creations! If you’d prefer not to have photos or videos of your look shared online, just let us know — we’ll keep your appointment private. Thanks for helping us keep things smooth, safe, and fun — we can’t wait to make your nails and brows look amazing! 💗