The Paw Parlour Dog Grooming

The Paw Parlour **TERMS & CONDITIONS** The Paw Parlour Grooming Studio Pet Grooming Terms & Conditions The Paw Parlour Grooming Studio's priority is the welfare of the pets in our care and maintaining client satisfaction. We aim to give you and your pet the best service we can. - At the time of your pet's appointment, please ensure they are fit and healthy, and all vaccinations are up to date. Grooming sick or elderly pets is entirely at the owner's risk. Grooming may expose underlying skin or health problems that we cannot be held liable for. Please contact your vet for advice. - Pets are not to be fed two hours prior to their appointment, and please ensure they are adequately toileted. - Pets with extremely matted coats will be charged extra. If we feel that de-matting your pet would cause too much stress and discomfort, we may recommend a complete clip-down. This will dramatically change your pet's appearance, as their hair will be short and close to the skin. - If your pet becomes ill while in our care, we may call a vet, and unless it can be clearly shown that The Paw Parlour Grooming Studio is liable, all vet costs shall be at the owner's expense. - We may refuse to groom a pet that presents a risk of injury to themselves, The Paw Parlour Grooming Studio's staff, or other customers. PAYMENT METHODS: - Payment must be made upon collection of your pet. We accept cash, online payments, card, or Revolut. CANCELLATION: - We may charge a €20 cancellation fee if you arrive more than 20 minutes late for an appointment, cancel your appointment with less than 24 hours' notice, or fail to arrive for your appointment. -The Paw Parlour's priority is the welfare of the pets in our care and maintaining client satisfaction. We aim to give you and your pet the best service we can. * Additional charges may apply for the following reasons: *Difficult dogs require additional time and staff to perform the job. We reserve the right to charge an additional fee for dogs we deem difficult and have resulted in more labor-intensive work. * Uncollected dogs will be charged a sitting fee of €5 per 30 minutes. * Poorly maintained coats or matted hair require additional time to perform the job. We reserve the right to charge an additional fee for dogs we deem as matted that have resulted in more labor-intensive work. €20 per 20 minutes Under the Animal Welfare Act, it is an offense to cause unnecessary suffering to an animal. This includes prolonged "de-matting," which is painful and detrimental to the dog's welfare. If you bring in your dog with more than 20 minutes of de-matting work, we are required by the Act to clip your dog short humanely or refer you to your vet to do the same. * Please note that dogs with fleas cannot be accepted. If your dog has fleas, please treat them prior to visiting us. Should your dog be brought to us with an infestation discovered after the groom has started, a flea surcharge of €10/€20 (dependent on the size of the dog) will apply. This covers the cost of flea elimination: pets with fleas are washed two to three times with specialist shampoo, towels must be bagged and laundered separately, and the spa must be thoroughly cleansed and disinfected. Regards The Paw Parlour Dog Grooming