Whats the inspo 😍

At The Nail Upgrade, we don’t just do nails , we upgrade them! 💅
From BIAB strength to stunning gels, lengthy acrylics and unique designs, every set is carefully crafted to make your nails stronger and longer-lasting. Every service is tailored to give your nails the ultimate upgrade! 

Come in, relax, and leave with nails that shine as bright as you do! ✨

The Nail Upgrade

	Deposits
       •      A non-refundable deposit is of £15 is required to secure every appointment.
	•	Deposits are deducted from the final price at your appointment.
	•	If you cancel or reschedule with less than 24 h notice the deposit will be lost.

Cancellations & Rescheduling

	•	You may reschedule up to 48 hours before your appointment.
	•	Cancelling under the notice period will result in a late cancellation fee 50% of service
       •      More than 2 late cancellations or no-shows may result in being blocked from future bookings.

No-Shows

	•	No-shows or same day cancellations are charged 100% of the service price.
	•	You will be required to pay the fee before booking again.

Lateness Policy

	•	I allow a 15 minute grace period
	•	After that, your appointment may be shortened or cancelled and charged as a no-show.
	•	Please message me if you’re running behind so I can try to accommodate.

Preparation for Your Appointment

To ensure the best results:
	•	Arrive with clean, bare nails, unless you have booked a removal.
	•	If you arrive with acrylic/gel that you didn’t mention, I may not have time and you may need to rebook (deposit lost).

Health & Safety
	•	If you have symptoms of illness (cold, flu, COVID, infections), please reschedule.
	•	I cannot work on infected nails, open cuts, warts, or suspected fungal issues.
	•	Please inform me of allergies or sensitivities before your appointment.


Nail Guarantee

	•	Nails are guaranteed for 72 hours 
	•	Breakages due to poor aftercare are not covered.
	•	Repairs outside the guarantee period will be charged.

Payment

	•	I accept payment via: cash, bank transfer
	•	All prices are fixed and non-negotiable.




Always a great pleasure,  having my nails done by her ❤️❤️

Love getting my nails done here I have been a client for years and refuse to go anywhere else! Lily is a perfectionist and truly the best at what she does!

​I had my first appointment with Lillian today and I can’t recommend her enough! She is such a lovely lady and made me feel right at home. Most importantly, her work is absolutely amazing. I’m so happy with the results—thanks again, Lillian! ☺️👌

If you live in the North East and Lily isn’t your nail tech then what are you doing?? The kindest soul, the best vibes and the most perfect nails ever. Truly no one else I’d go to

Amazing experience 100% will be coming back!!

Always happy with my nails, love that Lily helps me decide the right design, amazing customer service!

Slays everytime always in love with her work, my favourite maintenance appointment every month! She’s so talented and just a light to be around - Nail Upgrade always and forever ! 

This was my second appointment with Lily she’s very welcoming and friendly and I love her clean environment . Thank you beautiful 🥰

I couldn’t be happier with the results, the service was great. Thank you so much!!

Highly recommend Lily, absolutely love my nails ⭐️⭐️⭐️⭐️⭐️

The best of the best! 

One of one!

I’ll be back soon xx

Shes the best, and its like a therapy session for me too! 🤍 beautiful and talented

Love every bit of the appointment…. Best Nail tech in Newcastle ❤️❤️❤️

Lily

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