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Teddy & Co Dog Grooming 

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Please familiarise yourself with our terms prior to booking your dog in for a groom.


Ticks & Fleas:
Please check your dog for ticks and fleas prior to your appointment as Teddy & Co Dog Grooming strives to be a flea/tick-free environment. If you find your dog has a flea infestation, we will ask that you reschedule your grooming appointment once the problem is under control. If you bring your dog and we discover it has an infestation, you will be required to collect the dog immediately. A charge will be payable for the disinfecting of our premises. If ticks are found on your dog, you will be required to immediately return to the groom room in order to discuss options.



Matted Coats:  
Teddy & Co Dog Grooming promotes responsible dog ownership, and we do not de-matt neglected coats. This is very different from removing small knots, tangles, and isolated matted hair from the coat, which can be achieved quickly without causing anxiety, stress, or pain. The health and condition of a dog’s coat and skin are the responsibility of the owner (along with its physical and psychological state of health). Professional grooming plays an important role in the commitment undertaken when choosing any breed of dog. This level of commitment is evident in the condition of the coat due to effective home grooming and temperament due to socialisation and training.  



Behaviour:
Owners MUST inform us if your dog bites, has bitten or is aggressive to people, other pets or specific grooming procedures. We reserve the right to refuse or stop services of your dog at any time before or during the grooming process. If your dog should bite or be aggressive, the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.  



Pricing:
All prices assume a reasonable condition and temperament.  Additional charges may apply for the extra time and products involved in grooming neglected coats, in-particular those which require clipping off due to severe matting and for dogs whose temperament or health also requires more time to complete.


Accidents:
There is always the possibility of an accident occurring. Grooming equipment is sharp, even though we use extreme caution and care in all situations. Possible problems that could occur include cuts,
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nicks, scratches and quickening of the nails. In most cases, this can happen when a dog is wiggling or moving around. We make every effort to ensure your dog is groomed as safely as possible, but if your dog does not accept the process, it can be dangerous to continue the groom.


Cancellations and Missed Appointments:
If you cancel within 24 hours of your appointment a 50% charge will still incur. Missed appointments/no shows will incur a 100% charge.


Our Code of Practice and animal welfare needs to abide by sector-specific charters to demonstrate good practice.

Our aim is to educate the public about responsible pet ownership through guidance and advice.




Charlotte

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