SunShine's Organizing

Getting your home ready: —Have your home picked up and ready to be cleaned. Hourly charges may be incurred if cleaning technicians require more time if your home is not ready to be cleaned or if a job is underestimated due to the condition of the home. —Notify all guests about our arrival and that we may need access to their space. —Notify the office when you have guests or any unknown person in your home so that we won’t be surprised if a stranger walks out of a room. —Sunshine’s Organizing and its staff reserves the right to leave the premises if a pet exhibits aggressive behavior and you will be charged the full price of your cleaning. —Sunshine’s Organizing will not be held responsible for the behavior of any pet(s) while the cleaning service is being performed. Accessing Your Home: —By providing a unique door code or lockbox code. A fee will be charged if we are unable to access your home. (see lockout policy below) —Turn off alarm systems. If you choose to leave the alarm armed, we are always diligent and careful to disarm and rearm the alarm according to your instructions. However, we will not be held responsible for false alarms or misuse of the alarm system, including charges from a local police department or security company or other charges related to an activated alarm. No exceptions. —Additionally, you agree to hold harmless and/or release from liability Sunshine’s Organizing from any and all liability relating to any failure of the alarm or not arming the alarm properly. —Allow for full access to the home. Our technicians perform their work in a specific order to ensure efficiency and thoroughness. If you need to direct our technicians to clean certain areas first or to clean in a different order, this adds additional time to your cleaning. We are happy to offer this service if needed, but you must call ahead of your cleaning so we can schedule the additional time. Any additional time accrued by our team will be charged at our current hourly rate in fifteen minute increments. —We can not guarantee an exact arrival time for your visit. If you need an estimated window of arrival, please contact our office the day before your scheduled visit. No arrival time is implied or guaranteed. We will do our best to accommodate requests, but they are treated as requests. We do guarantee your day of service and will not change your service date without prior approval. —Estimates are given based on the information given by the client. Should the conditions be dirtier or more cluttered than indicated we will not guarantee we can complete the job in the time quoted. You will be given a choice to increase your budget, or have us leave the job. —If you request changes to your service after receiving your original estimate, additional charges may be billed or a new estimate may be required. —We may decline the job if our crew arrives at the job and discovers that it requires a level of cleaning that we are not able to provide. In this instance, we will contact you and there will not be a charge. —Don’t Skip…Modify your work order: Our staff is very important to us and depends on you to be able to pay their bills. When you skip your cleaning, they get paid less. —A Little Sick?: It’s more important now than ever that we come in and clean your home. Just hang out in your room (or any room) and we will swap out that time with our TouchPoint Disinfecting Service. —If you do need to skip, we require at least 48 hour notice for recurring cleanings. —If you skip a cleaning with less than 48 hours notice, you will be charged the full anticipated cost of your scheduled cleaning, without exceptions. Timely notice enables us to schedule another home in your place and ensure our employee’s full work schedules. Please note – you can reschedule your cleaning another day during the week without incurring additional fees. —Exceptions may be made for emergencies and/or illnesses. Frequent cancellations, even for emergency or illness, may still be charged the cancellation fee. Sunshine’s Organizing reserves the right to make these determinations on a case by case basis. —Cancellation of Service whether temporarily, permanently or reducing the frequency of your cleaning cadence, requires a 48 hour notice. Less than this is considered a late cancellation and will be charged at the full fee. —We require at least 72 hour notice for reschedules or cancellations of One-time, Initial and Move-in/Move-out cleanings. —Non-Refundable Deposit: There is a non-refundable deposit to retain your booking for all One-Time, Initial and Move-In/Move-Out Cleanings. This deposit will be credited toward the final cost of your cleaning. This deposit will not be refunded unless the cancellation is 14 days ahead of the original service date. —If cancellation or rescheduling causes more than 3 weeks to elapse between cleanings, A catch-up cleaning will be required and charged at our current hourly rate. Paying for Services: —CASH, Venmo, CashApp, & PayPal are all acceptable forms of payment. —Verbal agreement to begin service indicated acceptance of Service Agreement and permission to charge credit card. Hourly cleanings will be charged for the full amount of time spent at home. Quoted rates are estimates. —If asked to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use your equipment (e.g. vacuum), you agree to hold harmless and/or release from liability Sunshines Organizing and/or any of its employees responsible for any damage or breakage to any article or component. —We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason that we avoid cleaning requests for irreplaceable or sentimental valuable items. —Damage must be reported to our office staff by phone or email within 2 business days of service or Sunshines Organizing may not be held liable. —Sunshine’s Organizing cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items. —Due to safety and security considerations, please do not schedule other home service providers when we are scheduled to clean if you are not present to supervise them. Sunshine’s Organizing will not let anyone into your home. —We will not be responsible for any recleaning if another service provider is present when we clean your home. Client activities or the activities of other home service providers which result in a request to re-clean an area the tech has already cleaned will result in an additional fee. —Due to sanitary and hygiene cross-contamination issues, we are unable to clean in areas or homes with live infestations (maggots, fleas, roaches, bedbugs, etc) until mitigated. We will not remove excess mold and mildew outside of the shower. —Rate Adjustments To meet your needs and to ensure your satisfaction, Sunshine’s Organizing reserves the option to reevaluate rates at any time. —100% Satisfaction Guarantee: If you think any area that is in the scope of work is not clean or cleaned well, we will re-clean that area to your satisfaction by the end of next business day. Please call within 24 hours of your cleaning and we will return within one business day to re-clean the problem area. —We are not able to offer cash refunds or discounts for poor quality on the original bill in place of a reclean. Payment is due at the time of the service. A credit card or other charge back will result in an additional fee equivalent to one (1) hour service (at the rate quoted at the time of purchase) plus any legal, collection, financing and recovery fees we incur as a result. • In addition to the other limitations on remedies set forth herein, you expressly agree to waive any right to contest any charge for services made by Michelle Werner to your credit card or bank account. In the event you breach this term by submitting a dispute to your credit card provider or bank, you expressly agree that you will be liable for all costs and fees incurred by Michelle Werner in connection with such dispute including, without limitation, attorneys' costs and fees.