Pearl Massage Company

Bookings are confirmed at the time of booking. By booking with Pearl Massage Company, you agree to these Policies & Terms, and Pearl Massage Company may cancel or reschedule a confirmed appointment if needed and will notify you as soon as reasonably possible. We require a 20% deposit at the time of booking to secure your appointment. Clients may cancel or reschedule up to 48 hours before the appointment; cancellations made after this window are subject to the applicable deposit or fee policy. Deposits are refundable provided cancellation is made within the permitted cancellation window. A reasonable grace period may be offered where possible, but late arrivals may result in a shortened appointment or rescheduling at the business’s discretion. Payment is due at the time of service and accepted payment methods are cash, tap to pay, and Zelle. Clients must provide and disclose relevant allergies, sensitivities, or medical conditions prior to their appointment. Clients should arrive alone unless prior arrangements have been made with the business. No refunds are issued once a service has been completed. The business’s liability is limited to the value of the service provided to the extent permitted by applicable law, and specific outcomes cannot be guaranteed. Personal and booking information is collected solely to provide the service and is not shared with third parties except as required to process payments.