Muts N’ Cutz

I welcome you and your dog/cat to be groomed and cared for at Muts N’ Cutz under the following terms and conditions. In booking your dog/cat with me online, by telephone, in person or any other method, you do so accept my full terms and conditions. Please read my terms and conditions fully prior to your appointment. Your dog/cats health & welfare is my primary concern at Muts N’ Cutz and this is reflected in each of my services. I would like you to pay attention to the following policies I have in place in order to protect your pets and myself: Booking Policy: -Appointments are required for all grooming services, and walk-ins may only be accommodated based on availability. -I recommend booking in advance to secure your preferred date and time. -All new clients are required to complete and sign our ‘grooming contract’ when you bring your pet to their first appointment and this will be provided in-salon. You are held responsible to update me if there is a change to your own or your pet’s circumstances. Deposit Policy: -I require a deposit of £15. When booking online, in person, or over the phone, you will be asked to pay a deposit of £15 via a link. (An applicable platform fee of £0.83 will be applied and is non-refundable). -The deposit can be refunded on the day of your appointment to the card used when booking, or you can choose to keep it rolling onto future appointments. The deposit will be forfeited if the client does not attend or cancel the appointment within the cancellation window. Late Arrivals: -Clients are expected to arrive on time for their appointment. If you arrive more than 10 minutes late, we may need to reschedule or cancel the appointment to avoid delays for other clients. If we have not received any communication from you after 10 minutes of your appointment time, you may be charged a ‘No-Show’ fee or your deposit will not be returned. -For clients who arrive over 10 minutes late, I will do my best to groom your pet, however I reserve the right to refuse to groom your dog at this time or provide an alternative service within the time they have remaining. Cancellations and No-Show Policy: -Cancellations must be made at least 72 hours in advance. Failure to do so will result in a forfeiture of the deposit. -Clients who do not show up for their appointment without prior notice will forfeit their deposit. -Repeat cancellations or no-shows may result in being unable to book future appointments or payment for future appointments upfront at the time of booking. Pricing and Payment: -All prices are subject to change and will vary based on the dog/cats breed, size, coat condition, and behaviour. -Payments are required upon completion of services, and in certain circumstances I may charge for deposits and payment upfront. Salon Policies Health and Safety Requirements: -Dogs/cats must be up-to-date on vaccinations, including rabies, distemper, and parvovirus. Proof of vaccination may be requested and I ask for this information in your ‘grooming contract’. -Dogs showing signs of illness, fleas, or parasites will not be accepted for grooming and will require rescheduling after treatment. -I always carry out a health check at the beginning of your pets appointment and if I do discover fleas at this point, I will call you and ask you to rearrange your appointment when your pet no longer has fleas. I may take your deposit to cover our costs even if I have been unable to carry out the groom to your pet. -It is not always possible to see fleas in all coat types easily at the time of an initial visual health check and sometimes our groomers may discover your pet has fleas once they have already started grooming. If a pet is found to have fleas or ticks during the grooming session, an additional £10 fee will be added to your appointment price for salon sanitation and flea/tick treatment. I may also not be able to complete the full groom at the time depending on the pets we have in the salon and the severity of flea infestation to your pet. I am trained and experienced to make the best decision for the welfare of your pet and that of others and will make the appropriate decision on a case by case basis. Behaviour and Temperament: -For the safety of myself, aggressive or overly anxious pets may be refused service. -Owners must inform the me of any behavioural issues or triggers in advance (e.g., biting, loud noise intolerance). -If a pet cannot be safely groomed, I reserve the right to stop the grooming process, and the client may still be charged for the time spent. -If your pet is displaying signs of aggression or I feel safer if your dog wears a muzzle for their groom or for elements of their appointment, I may apply a muzzle to your pet in these circumstances. I will always inform you if I have done this and I always ensure your pet is reassured during this process. Matted Coats: -Matting can cause skin irritation, discomfort, and other health issues for pets. In cases of severe matting, I may need to perform a shave-down to ensure the pets comfort and safety which is my highest priority. -Owners will be informed before de-matting or shaving, and an additional charge will apply due to the extra time, care required and wear and tear to my equipment. I will attempt to contact you at least 2 times prior to carrying out matt removal, however if I cannot get in touch with you during the appointment, I will carry out the groom to remove all matts in the safest and most comfortable way for your pet. (Charges will vary depending on the size of your pet and the size of the area of matting). -I am not responsible for minor nicks, cuts, or irritation resulting from any de-matting. -I understand that your pet may become matted and you might not be aware. I am here to help with any advice on how to avoid matting on your pet and I have tools and brushes in the salon that can help with maintaining your pet coat. Please always follow the recommendations of myself in order to avoid future matting. If you do not follow the recommendation of myself and your pet is brought to me with continual severe matting, you may be charged a higher grooming fee. Accidents and Emergencies: -While I take every precaution to groom pets safely, some pets may become anxious or uncooperative, which can lead to minor accidents. -If a pet sustains any injuries, owners will be notified immediately, and appropriate first aid will be provided. -In the case of a medical emergency, I will contact the pet’s emergency vet or transport them to the nearest vet clinic. Any expenses incurred will be the responsibility of the pet owner. Owner’s Responsibility During Appointment: -Owners must ensure their pets are on a leash or in a carrier upon arrival and departure. -If your pet has any prior issues with other pets, please notify me of this prior to your first appointment both via your ‘grooming contract’ and verbally to myself. -Pets should have had an opportunity to relieve themselves prior to the appointment to ensure comfort during grooming. If your dog has not relieved themselves, please notify me of this as I may need to allow extra time for them to be taken out during the groom. -For the safety of all pets and clients, owners are not to allowed in the grooming area unless invited by myself, however are welcome to use our front space in the salons. -Please note; it is your responsibility to complete your booking form prior to your appointment with all information up to date and you accept the terms and conditions of your booking by bringing your pet to be groomed with Muts N’ Cutz. Collection, Pick-Up & Drop-Off -Owners are required to pick up their pets within 15 minutes of being notified of completion. -A late pick-up/ drop-off fee of £5 per rounded 10 minutes may apply if pets are not collected or dropped off on time. (e.g 10 mins = £5, 15 mins = £10, 20 mins = £10) Photography and Social Media: -I may take photographs of pets for my portfolio, social media, or promotional use. If you do not wish for your pet’s photo to be used, please inform us prior to the appointment via your ‘grooming contract’. Liability: -I will not be held responsible for any pre-existing health conditions or underlying issues that may arise or worsen during the grooming process. -While every effort is made to ensure pets’ safety, grooming is performed at the owner’s risk, particularly for elderly, ill, or anxious pets. Personal Items & Treats: -Any personal items (e.g., toys, collars) left with your pet, I am not responsible for loss or damage. -You are welcome to bring your own treats with you to your pet’s appointment, however I ask that you please label any treats so I know who they belong to. -I have treats in my salon that I may use as a reward for your pet during their grooming appointment. If your pet cannot have any treats or has a dietary requirement, please ensure you give us detailed information about this in your booking form, grooming contract and verbally inform me at the time of your appointment. Vouchers, Promotions & Discounts: - Muts N’ Cutz reserves the right to end ongoing promotions early and/or immediately. - Matted dogs (wether completely matted or partially) are not included in the 50% off offer. - Muts N’ Cutz can also refuse any customer from receiving discounts or promotions at any time and does not have to give reasoning. Data Privacy: -The salon collects basic information to facilitate appointments and maintain grooming records. All personal data is kept confidential and is not shared with third parties. These terms and conditions provide clear expectations for clients and staff, ensuring a safe, professional, and enjoyable experience.