BOOKINGS WILL BE AUTOMATICALLY CANCELLED IF ALL OF THE ABOVE IS NOT PROVIDED. (including existing customers)

𝐍𝐚𝐦𝐞, 𝐀𝐠𝐞, 𝐁𝐫𝐞𝐞𝐝, 𝐑𝐞𝐠𝐢𝐬𝐭𝐞𝐫𝐞𝐝 𝐕𝐞𝐭𝐬, 𝐌𝐚𝐭𝐭𝐢𝐧𝐠/𝐁𝐞𝐡𝐚𝐯𝐢𝐨𝐮𝐫𝐚𝐥 𝐈𝐬𝐬𝐮𝐞𝐬

•Fully qualified level 3 pet groomer. 

🐾 𝗠𝘂𝘁𝘀 𝗡’ 𝗖𝘂𝘁𝘇 🐾

𝙀𝙡𝙚𝙫𝙖𝙩𝙚 𝙮𝙤𝙪𝙧 𝙥𝙚𝙩𝙨 𝙜𝙧𝙤𝙤𝙢𝙞𝙣𝙜 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚.

My salon provides a relaxed and friendly grooming service for dogs & cats, always ensuring your pet's every need is catered for.
Specialised in 1-1, cage-free grooming in a calm, safe and relaxed environment.

Muts N’ Cutz

I welcome you and your dog/cat to be groomed and cared for at Muts N’ Cutz under the following terms and conditions. In booking your dog/cat with me online, by telephone, in person or any other method, you do so accept my full terms and conditions. Please read my terms and conditions fully prior to your appointment.  
Your dog/cats health & welfare is my primary concern at Muts N’ Cutz and this is reflected in each of my services. I would like you to pay attention to the following policies I have in place in order to protect your pets and myself:  

Booking Policy: -Appointments are required for all grooming services, and walk-ins may only  be accommodated based on availability. 
-I recommend booking in advance to secure your preferred date and time. 
-All new clients are required to complete and sign our ‘grooming contract’ when you bring your pet to their first appointment and this will be provided in-salon. You are held responsible to update me if there is a change to your own or your pet’s circumstances. 
 
Deposit Policy:
-I require a deposit of £15. When booking online, in person, or over the phone, you will be asked to pay a deposit of £15 via a link.
(An applicable platform fee of £0.83 will be applied and is non-refundable).
-The deposit can be refunded on the day of your appointment to the card used when booking, or you can choose to keep it rolling onto future appointments. The deposit will be forfeited if the client does not attend or cancel the appointment within the cancellation window. 

Late Arrivals:
-Clients are expected to arrive on time for their appointment. If you arrive more than 10 minutes late, we may need to reschedule or cancel the appointment to avoid delays for other clients. If we have not received any communication from you after 10 minutes of your appointment time, you may be charged a ‘No-Show’ fee or your deposit will not be returned. 
-For clients who arrive over 10 minutes late, I will do my best to groom your pet, however I reserve the right to refuse to groom your dog at this  time or provide an alternative service within the time they have remaining.  

Cancellations and No-Show Policy: 
-Cancellations must be made at least 72 hours in advance. Failure to do so will result in a forfeiture of the deposit. 
-Clients who do not show up for their appointment without prior notice will forfeit their deposit.  
-Repeat cancellations or no-shows may result in being unable to book future  appointments or payment for future appointments upfront at the time of  booking.  

Pricing and Payment: 
-All prices are subject to change and will vary based on the dog/cats breed, size,  coat condition, and behaviour. 
-Payments are required upon completion of services, and in certain circumstances I may charge for deposits and payment upfront.

Salon Policies

Health and Safety Requirements: 
-Dogs/cats must be up-to-date on vaccinations, including rabies, distemper, and parvovirus. Proof of vaccination may be requested and I ask for this  information in your ‘grooming contract’.  
-Dogs showing signs of illness, fleas, or parasites will not be accepted for grooming and will require rescheduling after treatment. 
-I always carry out a health check at the beginning of your pets appointment and if I do discover fleas at this point, I will call you and ask you to rearrange your appointment when your pet no longer has fleas. I may take your deposit to cover our costs even if I have been unable to carry out the groom to your pet.  
-It is not always possible to see fleas in all coat types easily at the time of an initial visual health check and sometimes our groomers may discover your pet has fleas once they have already started grooming. If a pet is found to have fleas or ticks during the grooming session, an additional £10 fee will be added to your appointment price for salon sanitation and flea/tick treatment. I may also not be able to complete the full groom at the time depending on the pets we have in the salon and the severity of flea infestation to your pet. I am trained and experienced to make the best decision for the welfare of your pet and that of others and will make the appropriate decision on a case by case basis.

Behaviour and Temperament:
-For the safety of myself, aggressive or overly anxious pets may be refused service. 
-Owners must inform the me of any behavioural issues or triggers in advance (e.g., biting, loud noise intolerance). 
-If a pet cannot be safely groomed, I reserve the right to stop the grooming process, and the client may still be charged for the time spent. 
-If your pet is displaying signs of aggression or I feel safer if your dog wears a muzzle for their groom or for elements of their appointment, I may apply a muzzle to your pet in these circumstances. I will always inform you if I have done this and I always ensure your pet is reassured during this process.

Matted Coats: 
-Matting can cause skin irritation, discomfort, and other health issues for pets. In cases of severe matting, I may need to perform a shave-down to ensure the pets comfort and safety which is my highest priority.  
-Owners will be informed before de-matting or shaving, and an additional charge will apply due to the extra time, care required and wear and tear to my equipment. I will attempt to contact you at least 2 times prior to carrying out matt removal, however if I cannot get in touch with you during the appointment, I will carry out the groom to remove all matts in the safest and most comfortable way for your pet. (Charges will vary depending on the size of your pet and the size of the area of matting).  
-I am not responsible for minor nicks, cuts, or irritation resulting from any de-matting. 
-I understand that your pet may become matted and you might not be aware. I am here to help with any advice on how to avoid matting on your pet and I have tools and brushes in the salon that can help with maintaining your pet coat. Please always follow the recommendations of myself in order to avoid future matting. If you do not follow the recommendation of myself and your pet is brought to me with continual severe matting, you may be charged a higher grooming fee. 

Accidents and Emergencies: 
-While I take every precaution to groom pets safely, some pets may become anxious or uncooperative, which can lead to minor accidents.
-If a pet sustains any injuries, owners will be notified immediately, and appropriate first aid will be provided. 
-In the case of a medical emergency, I will contact the pet’s emergency vet or transport them to the nearest vet clinic. Any expenses incurred will be the responsibility of the pet owner.

Owner’s Responsibility During Appointment: 
-Owners must ensure their pets are on a leash or in a carrier upon arrival and  departure.
-If your pet has any prior issues with other pets, please notify me of this prior to your first appointment both via your ‘grooming contract’ and verbally to myself.
-Pets should have had an opportunity to relieve themselves prior to the appointment to ensure comfort during grooming. If your dog has not relieved themselves, please notify me of this as I may need to allow extra time for them to be taken out during the groom.  
-For the safety of all pets and clients, owners are not to allowed in the grooming area unless invited by myself, however are welcome to use our front space in the salons.
-Cat owners are required to stay with me during the full process of the cats groom.
-Please note; it is your responsibility to complete your booking form prior to your appointment with all information up to date and you accept the terms and conditions of your booking by bringing your pet to be groomed with Muts N’ Cutz.

Collection, Pick-Up & Drop-Off
-Owners are required to pick up their pets within 15 minutes of being notified of completion. 
-A late pick-up/ drop-off fee of £5 per rounded 10 minutes may apply if pets are not collected or dropped off on time. (e.g 10 mins = £5, 15 mins = £10, 20 mins = £10)

Photography and Social Media: 
-I may take photographs of pets for my portfolio, social media, or promotional use. If you do not wish for your pet’s photo to be used, please inform us prior to the appointment via your ‘grooming contract’.

Liability: 
-I will not be held responsible for any pre-existing health conditions or underlying issues that may arise or worsen during the grooming process.
-While every effort is made to ensure pets’ safety, grooming is performed at the owner’s risk, particularly for elderly, ill, or anxious pets. 

Personal Items & Treats:
-Any personal items (e.g., toys, collars) left with your pet, I am not responsible for loss or damage. 
-You are welcome to bring your own treats with you to your pet’s appointment,  however I ask that you please label any treats so I know who they belong to.  
-I have treats in my salon that I may use as a reward for your pet during their grooming appointment. If your pet cannot have any treats or has a dietary requirement, please ensure you give us detailed information about this in your booking form, grooming contract and verbally inform me at the time of your appointment. 

Vouchers, Promotions & Discounts:
- Muts N’ Cutz reserves the right to end ongoing promotions early and/or immediately. 
- Matted dogs (wether completely matted or partially) are not included in the 50% off offer.
- Muts N’ Cutz can also refuse any customer from receiving discounts or promotions at any time and does not have to give reasoning.

Data Privacy: 
-The salon collects basic information to facilitate appointments and maintain grooming records. All personal data is kept confidential and is not shared with third parties. 

These terms and conditions provide clear expectations for clients and staff, ensuring a safe, professional, and enjoyable experience.

Excellent service ! 
Mia is lovely , our little pooch loved her . And she looked so lovely after her de-shed ! Could not believe how much fur she had !
We will def be going back and would highly recommend. The room is gorgeous, quiet and relaxed for the dogs 🐕 💕❤️

Really delighted with Betsy’s first groom with Mia. She was a bit nervous at first but loved Mia by the end and looks lovely.  We’ve already made our next appointment. Thank you Mia x

Great little place. Always a friendly welcome and great job too  x

My dog had another pamper session at muts n cotz,  Mia did a great job,  
Lewie always comes out very happy with a waggy tail ! 
X 😃🐾🐾

We had out 1st grooming app with 2y old yorkie , what can I say …. We had cut before , with someone else , but today was the best cut so far for our dog , I am very pleased and will highly recommend Mia and we already booked our next visit ♥️

Banksy went for his first visit with Mia today. He was so nervous,  but Mia was very patient and he came out happy, and looking like a new dog. Definitely would recommend.

Mia was really lovely with my dog who was not at all keen on having her nails clipped. She was super patient and kind - would definitely recommend! 

New customer with Mutz N Cutz due to previous groomer moving, always a bit daunting finding a new groomer but what a find this one is, loved the room, loved the friendly groomer and my dog came out with a wagging tail so she obviously loved her "doggy pamper" so pleased with Mia and her salon I have booked in for the rest of the year 🥰

We have used Mutz and Cutz for our Lhasa Apsos hair cut on a few occasions now and have always been very happy with the result!!

It was Melba’s first time at the groomers today, she was a little nervous but with Mia’s kindness and patience Melba got through it 🤗 she not only looks beautiful she smells amazing 🤩 
Mia is so good I recommend her all the time.
Thank you Mia so very much we love you ❤️🌟

Ralphys first time at muts n cutz and he had a wonderful time. Mia really paid attention to how we like Ralphy cut and he came out look fabulous! Highly recommend and we will continue to use Mia has her skills are amazing! 

Amazing 1st experience with my new rescue dog who is a bit anxious so wasn’t sure how he would be but Mia was amazing and has scheduled shorter appointments and gave him plenty of time to have a good sniff around without rushing him. 

Our pup looks so much neater after her visit to Mutz N Cutz! Mia is so lovely and patient with our nervous puppy - thanks so much ☺️

My beautiful boy looks absolutely incredible!! Mia is amazing at what she does and you can tell that each dog gets her full attention. 
We are so grateful for you Mia. 
Thank you. 

2nd time my dog visited for a groom, my dog was more relaxed this time and smelt amazing after. We’re happy with the service Mia gave our dog. We highly recommend her services. Thank you.  

Teddy came out looking lovely and very excited 
Very friendly and welcoming definitely going back 

Great service, Mia is so friendly! Easy location to get too 


Wilson is not a fan of having his hair cut but Mia did a fantastic job and he is looking lovely, thank you 

Gus has been to Mia twice and she has done the most amazing job of making him look handsome. Always makes sure on what  outcome you would like. Gus is always so happy when he See's Mia. Thank you 

This was Bailey's second visit to Mia, he seemed very enthusiastic to see her again, was apparently very well behaved, and came out looking a very smart and handsome boy, lovely neat paws and ears, another super job, and Mia is so professional and relaxed with him, he knows he's in good hands - he'll definately be going back again.

Mia is simply exceptional - Bertie is a very nervous dog when it comes to grooming but Mia was so kind and caring and we could stay with him while he was groomed which really helped. This is not just an ordinary dog groom - this is a highly professional and caring service provided by someone who deeply cares about the dogs. 

Fern looks gorgeous as ever! Mia does a fantastic job on our 20 month old, slightly crazy and very waggy cocker. 

Mia has done a lovely groom for our Rocky boy.

Mia is the best dog groomer I have ever been to. My dog is at complete ease with her, she is excited to get in the door and always leaves with a waggy tail. Tink always looks beautiful when she has been groomed and I honestly wouldnt go to anyone else now. Highly recommend. Mia is such a friendly caring person and you can see that in her work. Thank you for always taking care of Tink and doing such a great job!! 

Mia is lovely. Rokko loves her and happily goes in with her to have his groom. Always a first class groom. Mia really takes care not to rush and do a really good job.  

Bailey was always extremely nervous about going to the groomers however, he absolutely loved his grooming experience and came home looking so handsome and smelt amazing!
So pleased I re-booked straight away 😃
I would definitely recommend!

I found first time bringing my dog for a groom a great one. 
First impressions were fab.
I wasn’t sure how my dog would be as she finds separation from me abit nerve- racking but she settled in very quickly and she was also excited about the experience. 
Mia was very understanding and patient with my dog. 
We will definetly return for another groom.  The service was outstanding, Thank You  🥰


Mia cut our dog beautifully, she takes time and patience to ensure that as a customer you are happy with the outcome.
Fully recommend her, your dog will be in safe hands.

Chelsey looks great. Easy drop off and personal service everytime. 

Highly recommended very pleased with our visit Mia done a fantastic job with our cat pepper. 

A perfect hair cut and groom for our dog again today! 

Have a Hanson boy again - fully groomed and very happy 
Most of all he smells great 😊 

First visit , very impressed our spaniel was very happy when we collected him and had a perfect groom , would definitely book in again and very happy to recommend . Thank you 

Lovely lady and very professional 
Made my cockapoo very welcome and relaxed
Lovely cut 
Thank you 

Thank you very much for the service you provided. Mia was super friendly and you can clearly see how passionate she is about her work and her love towards animals. My Labrador come out her appointment smelling and looking lovely. 

Amazing! So so happy with how my cockapoos haircut is, was our first time here the communication has been incredible, my dog is very reactive so having a place where he can’t see any other animals or people walking past is ideal, he looks so handsome and seems very happy! Thank you so much can’t wait for his next one. 

First time that I’ve used Mia and I must say she is absolutely brilliant. The set up is fantastic and I love the fact that she doesn’t use crates. 
My little dogs are not the easiest and were both overdue a groom but now they look amazing and have come home very happy. I will definitely be taking them back as regular customers from now on. 
I highly recommend Muts N Cutz to anyone who needs a top class groomer for their pets. Thank you so much 😊

My boy went for his 3rd full groom today with Mia. She never disappoints and he always looks perfect 5* service once again. Would definitely recommend Mia. 

Booked my Golden Retriever in for his first groom with Mia and I must say he looks and smells fabulous.  His coat smells wonderful and he had a complete de-shed and cut.  An amazing job, thank you

I have been taking Ted to Mia for nearly a year now and I couldn’t be happier! Mia is so friendly and is amazing with making Ted feel comfortable and relaxed.  I would 100% recommend Muts N’ cutz to anyone wanting a loving and caring groomer who takes pride in their work as well as ensuring your pets are in good hands. 

Very happy loved how Bruno looked and smelt coming home. Thank you again ❤️ 

We visited with anxious Gigi. Mia was  very patient ! Great service and lovely place for your pets. Gigi smells nice again after her bath and her nails are trimmed.  Definitely recommend  and we will be regulars too! Thank you Mia

My dog max was so nervous today but Muts N Cutz were so patient and professional with him, I can highly recommend this lovely lovely for your pet grooms. 

Thank you Mia, another excellent groom for Obi. I thoroughly recommend Mutsncutz to all 🤗

Excellent job,both me and Bella love haircut 😊 

Amazing groom and hair colour thank you so much Mia xx

Mabbs went for his very first puppy spa, Mia was so lovely, she was very professional, kind and clearly loves her work.   Mabbs arrived as a stranger and left finding his new best friend.   Thank you Mia x

Marley looks fantastic!! The service from start to finish has been great. The online booking system was easy to use. Marley was made to feel welcome and relaxed. The staff were really friendly and informative. Marley came out of there as happy as he went in today. His cut is perfect and he looks great. Thankyou very much, will be using you again. 

Another fantastic experience,  Hazel loves visiting Mia, Mia is very professional and friendly 

Great Experience and remarkable service. Best grooming service in Haverhill with out doubts. 

I took my 8 year old cocker spaniel Albert for his first groom today & loved it ! Albert seemed so comfortable & looked just like a puppy after !  His cut is beautiful and he smells so lovely. Thank you xx

Probably the best groom my baby has ever had!! Wonderful job and the pink clip is my new favourite thing lol. 

Thank you Mia for the wonderful job you did in grooming Obi. A week later and he’s still so soft and smelling fresh. Your passion shone through in the standard of your work as well as how lovely you interacted with Obi. 
Our next appointment is already booked and we look forward to returning 🤗

Took my dog for a groom & deshedding ,  Mia did an excellent job with him,  he was very happy when I collected him,  the  salon was  excellent,  very clean & tidy,  I love thar it's 1 -1 , thanks Mia x

First time for my dog with Mia and we are thrilled with her service , she done everything how I asked her too , my dog has very sensitive skin and Mia treated him very gently and with kindness and consideration , and done an amazing job . She gets an A+ from me and have booked next appointment  x 😀

Indie has loved her visit to mutsncutz. It's so important to leave your pup with someone you trust and someone who's cares for your dog as you do. 
Outstanding communication and a friendly professional experience. Thank you ! 
5 Stars 🤩 x

We took our two German shepherd s to Mia  and what could we say she was absolutely brilliant.and both dogs l🐶 look lovely on our return.and we will definitely be returning.

Second visit for my greyhound who zoomed in to see Mia. He just couldn’t wait to get in there for a pamper! In such a short time it’s clear to see how comfortable he is with Mia and how much he enjoys his grooms. He comes out looking and smelling fabulous too! Thanks Muts N’ Cutz!

This was our first groom with mutsncutz, delighted with how Elsa was groomed. We will definitely be going back. Thank you see you soon. 

Cimba had a great grooming session today he absolutely loved it looks fresh and Mia was great with him thank you 🥰

Excellent service from Mia. She looked after my reactive dog so well that she could get more done. Would strongly recommend. 

My pooch looks and smells lovely,  thanks again

Amazing experience for my boys first groom with Mia. He actually looks like he’s had a groom 5* service and already booked in for his next groom thank you so much xxx

Millie has had a great full groom. She looks really smart really happy to recommend Mia.

It’s the second time for our Cokerpoo, great service friendly and super helpful.already booked for next time and my second older nervous collie is booked in for her first visit. I have no hesitation in leaving my fur baby’s with Mia .🐶🎉🎉

Mia is so caring and patient with both of my pubs, thank you for your time today! 

Chelsey was very excited and enjoyed her grooming session. She's looking very tidy now 😍 

Molly absolutely loved her experience today! Thank you so much. Definitely 100% recommend! 

Rolo had the happiest experience with you and  he looks super smart!
Can’t thank you enough 😃❤️

I was completely impressed with the professionalism and quality service. Prices are fair and transparent - definitely value for money.

Fantastic service our cokerpoo was in today for a full on pamper session. The service was excellent even adjusting the appointment when I’d messed up her manor is excellent Our dog loved her she looks like a show champion have already booked the next appointment & have told our family and friends about the great job highly recommend doesn’t begin to cover the job she’s done our Daisy 

Mia is an absolute delight. From first contact to picking my boy after his fantastic groom she was amazing!
Spencer looks incredibly handsome , smells great and all his needs were meet!! Thank you Mia. 
A great little set up you have. Spencer can’t wait for his next pamper day. 🥰

Bertie looked and smelled amazing after his visit. Mia was lovely & friendly. Would definitely recommend Mutz NCutz! 

First time Millie has been here. She looks great and Mia was very caring.  Millie will definitely be visiting again for her grooming. 

My 2 kittens went for their first groom on Saturday with Mia. Mia did a great job with them and got them looking great. They smelled amazing when they came home. Will definitely use mutz N' cutz again and have already recommended to friends. 

What a wonderful experience for both my dog and myself.
Mia put my mind at ease after previous experiences with other groomers. She listened and my baby came bouncing out like a little Prince. Will highly recommend and will be returning x

A lovely Grooming salon, Mia is very friendly and welcoming, Poppy loved her session.

Reggie loves going to see Mia, she always does such a great job! Highly recommend xx

Pablo  🐾 feels much better thank you Mia. Will see u again soon 

Fantastic service my rottweiler can be a handful but Mia was brilliant with her can't recommend enough can't wait to come again after rebooking 

Very friendly and professional service as always. Highly recommend. 

Mia was amazing with Teddy. I explained how he can sometimes be anxious around other people and dogs so she booked him in for a one to one to ease him in. During his groom she called me to let me know he was doing well and to ask a few questions regarding his groom. I've already booked my other dog Forest in for his turn. Big thanks to Mia!! 🐾🩵

Mia was so kind and caring a lovely experience for my Frenchie Belle who can be naughty would not want to take her anywhere else would highly recommend 

Mia 🐾

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