Please include any necessary or important information that can better the experience of your service. If you’re requiring a mobile service, please call. Please, don’t forget to include reference photos.  Thank you in advance. Hope to see you soon.

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Luxshop is a professional, licensed nail care service offering private, personalized appointments in a clean, serene, and discreet private-based studio setting. I provide a personal stylist–on–call experience, delivering one-on-one nail services tailored to each client’s preferences, lifestyle, and schedule. Appointments are available 24 hours a day, six days a week (closed Tuesday ), with optional mobile services offered for an additional travel fee.

Luxshop

By booking an appointment, you agree to the following policies:

Appointments & Guests
Appointments are by reservation only; no walk-ins.
Due to limited space, one (1) guest maximum is permitted.
No small children are allowed.

If three (3) or more nails are missing, the service will be considered a full set and billed accordingly. 

Cancellations 
24-hour notice is required for cancellations or reschedules.
No-call/no-show appointments will be blocked from future appointments. 
Appointments will be canceled after 20 minutes of lateness.
No refunds on deposits. Deposits are required at the time of booking. The deposit is applied toward the total cost of your service.
Paid amounts may be applied to a future service or gift card under certain circumstances.

For Emergency or after-hours appointments, a charge of $100  will be applied toward the service total.

Payment is due in full upon completion  deposit is required at the time of booking.

Billing information is required for Lux Membership holders. Membership cards on file are secure and will be charged monthly on your 30-day billing cycle, unless policy fees apply.
All prices are non-negotiable.

Memberships
Membership fees are billed monthly and are subject to cancellation per membership terms.
Memberships cover included amenities only; additional services are add-ons and billed separately.
Failure to pay may result in suspension or termination of membership privileges.

Conduct, Consent & Safety 
MEMBERSHIP RULES (Very Important)
Membership allows maximum 2 appointments per week
Maximum 2 services per appointment
Membership is valid for ONE PERSON ONLY
Membership benefits CANNOT be shared or transferred
Guests are not allowed under membership benefits
Unused appointments may roll over (subject to discretion)
Cancel membership anytime.
Late cancellations/no-shows still count toward usage

Clients must remain respectful and professional at all times.
Consent is required by both parties, for any recording or photography.
No weapons or illegal drugs are permitted on the premises.
The business reserves the right to refuse service at its discretion.

Complimentary beverages may include wine, water, tea, and coffee.
Sodas and juices are available for purchase.
Healthy snacks are available for purchase as well.
Clients consume all food and beverages at their own risk; the business assumes no liability.
Alcohol consumption is limited to two (2) glasses maximum.

Service Guarantee
All nail services include a two (2) week guarantee.
Clients may return within one weeks if a nail breaks, chips, or lifts due to improper application.
The guarantee does not apply to damage caused by misuse, neglect, or failure to follow aftercare instructions.

Promotions
Wednesday deals apply on Wednesdays only.
Friday deals apply on Fridays only.
Monday deals apply to Mondays only.

Client Privacy Policy
Your privacy is important to us. This Privacy Policy explains how client information is collected, used, stored, and protected when booking an appointment or receiving services.
Information We Collect
When you book an appointment, we may collect the following information:
Full name
Phone number
Email address
Appointment details and service history
Payment information (processed securely through third-party providers)
We only collect information necessary to provide services, manage appointments, and communicate with you.
How Your Information Is Used
Client information is used solely for:
Scheduling and confirming appointments
Sending reminders or service-related notifications
Processing payments and deposits
Maintaining accurate service records
Improving client experience and service quality
Your information will never be sold, rented, or shared for marketing purposes.
Confidentiality & Data Protection
All client information is kept confidential and stored securely. Reasonable administrative, technical, and physical safeguards are in place to protect your personal data from unauthorized access, misuse, or disclosure.
Only authorized personnel have access to client information, and access is limited strictly to business operations.
Third-Party Services
Online booking platforms and payment processors may collect or store information according to their own privacy policies. We are not responsible for the privacy practices of third-party services, but we only work with reputable providers.
Client Rights
You have the right to:
Request access to your personal information
Request corrections to inaccurate information
Request deletion of your information where legally permissible
Requests must be submitted in writing.
Policy Updates
This Privacy Policy may be updated at any time to reflect changes in business practices or legal requirements. The most current version will always be available upon request or posted where bookings are made.
Consent
By booking an appointment or using our services, you acknowledge and consent to this Privacy Policy.

Carmel Francois

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