Locs by Lavonne

Here's a brief summary of our current policies. *DEPOSITS & PRE-PAYMENTS* Deposits and payments for booking can be paid by calling or texting 229-329-1709. Most deposits are 15%. THEY ARE NON-REFUNDABLE DEPOSITS We require 48-hour notices for all cancellations. Less than 48 hours notice will result in your deposit being non-transferable. If 48 hours notice is given the deposit may be transferred to the very next appt. If 48 hours notice is not given you forfeit your deposit, and another deposit will be required to secure future appointments. *AVAILABILITY/ CALENDAR* Locs by Lavonne reserves the right to decline appointments from clients who often reschedule or no call/no show. Cancellations made on the day of the appointment or arriving 30 minutes late are considered no call/no show and entire deposit will be forfeited. Our calendar only shows availability on a rolling basis. We are an appointment only salon which means we are generally unable to accommodate walk ins or same day appts. *DEPOSITS & PRE-PAYMENTS* We accept cash, Apple Pay and Zelle payments (ONLY) Deposits and payments for bookings can be made via Cash App ($J3AMILLER), Zelle (702-218-6674), or by contacting us at 229-329-1709. *APPOINTMENTS* The calendar shows availability in real time. It will not allow you to book a particular service or combination of services, a "squeeze in" for that service may be possible. Contact Erica for more information. *Special Services may be rescheduled up to 48 hours from when deposit is paid for a full refund. Special Service deposits are non refundable after one rescheduled appointment and are non transferable for another loc service or appointment will be cancelled . Clients must pay deposit when scheduling appointment on booking site. All appointments will be canceled if deposit is not made 24 hours after scheduled appointment. *APPOINTMENT RESCHEDULING POLICY* I understand that things come up, and I’m happy to accommodate reasonable schedule changes. However, appointment times are reserved specifically for each client. Clients may reschedule their appointment ONE time with at least 48 hours’ notice. The rescheduled appointment must be kept as scheduled. Any additional request to reschedule will require the client to book a new appointment and pay a new deposit. Rescheduling with less than 48 hours’ notice may result in loss of the deposit. No-shows will forfeit the deposit and may be required to pay a new deposit or prepay before booking again. Deposits are non-refundable and non-transferable unless the appointment is canceled by the stylist. Emergencies or extenuating circumstances will be considered case by case. *REFUNDS & CREDITS* ABSOLUTELY NO REFUNDS ON SERVICES. If you cancel your appt AT ANY TIME, you WILL NOT receive a refund of your deposit. Your deposit can be transferred to your very next appt (one time transfer) if you cancel with at least 48 hours notice, or to locticians preference. *LATE CHARGE* Clients who are more than 15 minutes late will result in a $15 late fee. Clients who are more than 30 minutes late will have their appointment cancelled and will be charged up to 20% of their scheduled services for a new appointment. Clients who are a no show will be charged up to 50% of their scheduled services for a new appointment and all future appointments may be cancelled at the locticians discretion. *COMMITMENT TO CLIENT* Locs by Lavonne does its best to offer the highest quality in service and customer service, but no guarantees or refunds are offered on hair services. If you have concerns, we welcome you to contact us and we will try to resolve the issue. All repairs or concerns should be addressed within 24 hours after services for adjustments to hair. *SPECIAL SERVICES* Special Services are Loc Creation, Loc Extensions, and Extensive Repair, and Loc Installation services. These take longer to complete than normal services (5-16+ hours), and usually require a signed contract* and at a minimum 50% deposit. All terms listed in contract apply and super-cede any Locs by Lavonne policies. Special services may be cancelled up to 2 days from when deposit is paid for a full refund. Once 2 days have passed, 3 weeks notice is required to reschedule the appointment without penalty. Clients who give less than 3 weeks notice will have $100 or 25% (whichever is more) deducted from the deposit, and the appointment must be rescheduled within 1 month or the entire deposit will be forfeited. *POLCY TERMS* All clients are required and expected to read and familiarize themselves with our full policy. Your booking confirmation confirms that you have read and agree to all booking terms. 1. Understanding of Risks I understand that the process involves using products that may contain ingredients capable of causing adverse reactions, such as skin irritation, dryness, or an allergic reaction. Additionally, I am aware that water temperature and pressure used during shampooing after comb out may affect my comfort, but will be adjusted at client request. 2. Disclosure of Allergies/Sensitivities I have informed my stylist of any known allergies, sensitivities, or medical conditions that could be affected by my services , including but not limited to reactions to certain chemicals, scents, or temperatures. 3. Release of Liability I hereby release Locs by Lavonne and Erica Miller from any liability resulting from any adverse reactions or injuries that may occur as a result of my services. I acknowledge that I am choosing to proceed with this service and assume all risks involved. 4. Consent to Proceed I understand that I can inform my stylist at any point if I experience discomfort or would like to stop the service. By booking appointment, I agree to proceed with the service and release Locs by Lavonne and Erica Miller from any related claims or liabilities. 5. Media Consent ☐ Yes, I give Locs by Lavonne permission to photograph and/or record my hair for educational, marketing, and promotional purposes, including social media and the salon’s website. ☐ No, I do not give permission for my photographs or videos to be used. Consent to Treatment and Liability Release I have read and understood this waiver, and I voluntarily agree to the terms stated above. I release Locs by Lavonne and Erica Miller from any liability for injury, loss, or damages arising from any salon service provided.