Lavender Lane Pet Spa

Cancellation Policy Clients can cancel or reschedule appointments up to 24 hours before start time. Any appointment cancelled within 24 hours of appointment start time will result in your card being charged 50% of the appointment scheduled. This also goes for those who no call , no show. Late Drop-Off & Pickup Policy To ensure appointments stay on schedule and every pup receives the time and attention they deserve, I will be implementing a late drop-off and pickup policy. Late Drop-Offs: Please arrive on time for your scheduled appointment. A 10-minute grace period is allowed. Arrivals more than 15 minutes late may result in the appointment being rescheduled, depending on availability. Late Pickups: Once you receive a message that your pup is ready for pickup, please plan to arrive within 30 minutes. A $10 late pickup fee will apply after the initial 30-minute grace period. An additional $10 will be charged for every additional 30 minutes. I completely understand that things happen, and communication is always appreciated! However, late drop-offs and extended pickup times affect the schedule and my ability to care for all of my furry clients. Thank you for respecting my time and supporting my small business