La Naturalista Colora

Hey! I’m Ginger, I am a Licensed Cosmetologist who specializes in Natural Haircare, Protective Styles, Crochet Retwists, Starter Locs & Loc Restorations. To ensure a smooth and positive experience, i’ve outlined my policies in the following points: SCHEDULING & CANCELLATIONS * Booking: All appointments must be scheduled via the Goldie booking site. Only existing clients can Text/DM for squeeze-ins. All new clients must schedule a Virtual Consultation to Book an Appointment. If you’re a returning client but it’s been a while, please book a consultation to make sure you’re booking the correct service. * Cancellations & Rescheduling: Please notify me at least 48 hours in advance to cancel or reschedule your appointment. Cancellations made within 24 hours will result in a 50% service charge. You will not be allowed to book again until that is paid. * No-Show Policy: Clients who do not show up for their scheduled appointment will not be allowed to book with me ever again. SERVICE AREA & TRAVEL FEES * Service Area: I am a home-based stylist but I also travel. I am based in the Bronx (10468) and I do NOT allow extra guests. I currently only offer mobile services in Manhattan, the Bronx, Yonkers and Brooklyn. * Travel Fees: A travel fee depends on the distance from my base location to yours. The fee is visible to add-on when booking. A deposit of $50 is required for mobile appointments and a valid, unaltered photo ID is required. CLIENT PREPARATION * Hair Condition: The wash and style is ALWAYS included with each service. If you have long or thick hair, there is an additional fee to make sure I’m compensated properly. * Environment: As a home-based stylist I will always make sure my space is clean and I have a wash station available. I have an older cat who always comes to say hi in between his naps so if you’re allergic a mobile appointment is your best option. For mobile services, I require a well-lit, and comfortable space to perform the service. Please make sure your location is ready prior to my arrival to stay on schedule. PAYMENTS * Accepted Payments: I ONLY accept card for the mobile appointments deposit. Unless I tell you otherwise, always be prepared to pay in CASH. * Refunds: All services are final once completed. In the rare case that you are dissatisfied, please address concerns within 24 hours, and I will do my best to resolve the issue. HEALTH & SAFETY * All tools and equipment used will be sanitized before each appointment to ensure the highest hygiene standards. * If you or anyone in your household is feeling unwell or has been exposed to illness, please reschedule your appointment at least 48 hours in advance. BEHAVIOR & EXPECTATIONS * I ask that clients treat me with respect and professionalism. I reserve the right to terminate services if the environment becomes unsafe, uncomfortable, or disrespectful. * I am committed to providing high-quality Natural Haircare maintenance, and I appreciate open communication regarding your needs and expectations. LIABILITY * La Naturalista Colora is not responsible for any allergic reactions or damages resulting from products used during the service. * By booking an appointment, you acknowledge that you’ve provided accurate information about your hair and scalp health. PRIVACY POLICY * Your personal information will never be shared with third parties. All records of services and client preferences are kept confidential to ensure your privacy. By booking with La Naturalista Colora, you agree to abide by these policies. I look forward to providing you with the best experience and assisting you in your Natural Haircare journey!