Service 

Hair by Sanele Khumalo 


HSK Studios Policies

1. Booking & Deposits

* A non-refundable deposit is required to secure all bookings.
* Bookings are only confirmed once the deposit reflects.
* Deposits go toward the total service cost.
* No deposit = no appointment secured.


2. Cancellation & Rescheduling

* Cancellations must be made at least 24 hours in advance.
* Late cancellations (within 24 hours) will result in loss of deposit.
* Rescheduling is allowed once, with at least 24 hours’ notice.
* Same-day reschedules will require a new deposit.


3. Late Arrival Policy

* A 15-minute grace period is allowed.
* Arrivals later than 15 minutes may result in:
    * A shortened service, or
    * Cancellation of the appointment (deposit forfeited).
* Full service fees still apply.



4. No-Show Policy

* Failure to show up without communication will result in:
    * 100% loss of deposit, and
    * Future bookings requiring full upfront payment.


5. Payment Policy

* The remaining balance must be paid on completion of service.
* We accept: EFT, card, and cash.
* No work leaves the salon unpaid.


6. Hair & Service Disclaimer

* Clients must disclose:
    * Previous chemical treatments
    * Allergies or sensitivities
* HSK Studios is not liable for:
    * Reactions due to undisclosed conditions
    * Results affected by previously damaged or compromised hair



7. Wig & Hair Services Policy

* All wigs, bundles, and custom units are handled with care, however:
    * HSK is not responsible for pre-existing damage
    * No guarantees on longevity if hair is not purchased through HSK
* Custom wigs:
    * Require full upfront payment
    * Have a production turnaround time (communicated at booking)


8. Refund Policy

* No refunds on services rendered.
* Adjustments/fixes must be reported within 24–48 hours of the appointment.
* Corrections are done at management discretion.



9. Children & Guests

* To maintain a luxury experience:
    * No extra guests unless approved
    * No children unless being serviced


10. Right of Refusal

HSK Studios reserves the right to:

* Refuse service to clients who:
    * Arrive with poor hygiene
    * Display disrespectful behavior
    * Do not comply with salon policies



11. Content & Media

* HSK Studios may take photos/videos for marketing purposes.
* Clients who do not wish to be recorded must inform us before the service begins.



12. Pricing Policy

* Prices are subject to change without prior notice.
* Quotes are estimates and may vary based on:
    * Hair length
    * Density
    * Complexity of service



13. Luxury Experience Clause

At HSK Studios, we are committed to delivering a premium, high-quality experience.
We ask that all clients respect:

* Time
* Professional boundaries
* The value of our work


14. After-Hours & Emergency Bookings

* Bookings outside operating hours incur an additional premium fee.

15. VIP Priority Bookings

* Priority slots require:
    * Full upfront payment, and
    * A premium booking fee

16.  Refund & Wig Policy

* No refunds on services rendered under any circumstances.
* Wigs / Hair Units:
    * No returns or exchanges will be accepted on any wig or unit once it has been worn, installed, altered, or used in any way.
    * All sales on wigs and hair units are final.
* Wig Sizing & Fit:
    * Clients are responsible for ensuring correct sizing when placing orders.
    * HSK Studios works with a third-party manufacturer for wig construction and is not responsible for fit or sizing issues.
    * Any resizing or adjustments required after completion will be at the client’s own cost and arrangement.
* Adjustments:
    * Any concerns regarding workmanship must be reported within 24–48 hours of collection.
    * Adjustments are handled at management discretion and do not qualify as refunds.


I loved it there. It feels like home. The staff is friendly and the work is amazing 

Wowwww what amazing service. I am tender headed and the braider was so gentle I almost slept. The wash was relaxing and braiding did not take to long. Deffs my new hair spot. I look stunning 🤩 

Sanele Khumalo

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