Alex Vieira Cleaning Solutions

Welcome to Alex Vieira Cleaning Solutions By booking with us, you agree to the following terms and conditions: Services Provided AVCS Cleaning Solutions offers carpet, upholstery, hard floor, and oven cleaning services, as detailed at the time of booking. Booking and Payment Bookings can be made via the Goldie app or by contacting us directly. Payment is due upon completion of the service. We accept a variety of payment methods for your convenience. Cancellations and Rescheduling If you need to cancel or reschedule, please give us at least 24 hours’ notice. Late cancellations may incur a fee. Customer Responsibilities Please ensure we have clear access to the area being serviced and that pets are safely secured during the appointment. Suitable parking must be available for our vehicle for the duration of the service. For floor and upholstery cleaning, we kindly ask that all light and easily movable items (such as small furniture, ornaments, and personal belongings) are cleared from the work area prior to our arrival to allow us to carry out the service safely and efficiently. If you are aware of any existing damage or issues with the items or areas to be cleaned, please let us know before we begin the service. Service Satisfaction If you are not fully satisfied with the service provided, please contact us within 24 hours so we can resolve the issue. Liability AVCS Cleaning Solutions takes great care when carrying out all services. However, we will not be held responsible for any pre-existing damage, defects, or general wear and tear identified before or during cleaning. We also cannot accept liability for the loss or damage of personal items unless directly caused by proven negligence on our part. When cleaning ovens, we are not responsible for: Damage to heating elements or components that are older than three years. Cracks or faults in elements and materials that may not be visible prior to cleaning. The condition or replacement of worn, damaged, or perished oven door seals. Neff Slide and Hide If you have booked in a Neff Slide and Hide - these ovens are notorious for the Slide and Hide system failing. If the system fails even with due care and attention, the repair will need to be organised and paid for by the customer. Privacy Policy All personal information is collected solely to provide our services and will never be shared without your consent. Changes to Terms We may update these terms and conditions from time to time without prior notice. Any changes will take effect as soon as they are posted. By booking a service, you confirm your agreement to these terms and conditions.