S Line Cleaning LTD

Terms and Conditions Definitions 1.1. In these Terms of Business the following definitions apply: “The Company”, “We”, “Us” – means S Line Cleaning Ltd. “Cleaner”, “Cleaning Operative” – means the person or firm carrying out cleaning services on behalf of the Company. “Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company. “Client’s Address” – means the address where the Client has requested the cleaning service to be carried out. “Service” – means the cleaning services carried out on behalf of the Company. “Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service. 1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa. 1.3. The Headings contained in these Terms are for convenience only and do not affect their interpretation. Contract 2.1. These Terms and Conditions represent a contract between S Line Cleaning Ltd and the ‘Client’. 2.2. Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct. 2.3. The Client agrees that any use of the Company’s services, including placing an order for services by telephone, fax, email, live chat, website forms shall constitute the Client’s acceptance of these Terms and Conditions. 2.4. Unless otherwise agreed in writing by a business partner, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client. 2.5. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a business partner. 2.6. The Company reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Any alterations will apply to new business but not existing contracts. Pricing 3.1. All orders are subject to a £99 + VAT minimum call out charge. 3.2. All quotations are given by the Company following a request by the Client and shall remain open to acceptance for a period of 15 days from their date. The Company reserves the right to amend the initial quotation should the Client’s original requirements change or upon inspection of the property by us. 3.3. We use average room sizes when calculating the price over the telephone. For any room larger than 15 square meters the price will increase by £6 + VAT per meter square. For any hallway or landing larger than 5 square meters the extra area will be charged at £6 + VAT per square meter. For any stair cases with more than 13 steps the extra steps will be charged at £7 + VAT per step. For any non standard width staircases a quote will be given up on arrival and before work commences. 3.4. Any charges, such as the congestion charge, ultra low emission charge and parking charges will be added to the Client’s invoice unless a different agreement was made. 3.5. If Company personnel need to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out then a £20.00 + VAT charge will be added to the price of the service. The charge will cover only the pick up of keys. If said keys need to be returned back to the pick up address or any other address an additional charge of £10.00 will apply. 3.6. If the Client has a dog, cat or other animal that slows down the cleaning process through extra cleaning requirements an additional 50% extra charge will be added to the service price. 3.7. If the client has booked a steam cleaning service (hot water extraction method) and upon inspection the material to be cleaned or treated are not suitable for cleaning or treatment the client will be charged a £59.00 + VAT fee. Access 4.1. The Client must provide electricity and running water at the premises where the service is conducted. To use the most power carpet cleaning machine we need to park on the driveway or on the street on the same side of the house maximum 20 meters far from the client door. Failure to provide these is subject to a £59.00 + VAT fee. 4.2. The Client is responsible for providing access to their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a £59.00 + VAT fee. Payment 5.1. Unless otherwise agreed in writing by the company, payment is requested on the completion of the work. The Client must make payment by cash or credit/debit card before the cleaning operative leaves the Client’s premises. We don’t accept cheques. 5.2. If payment of bank transfer is agreed with the customer, it is to be completed the day before the appointment. Where it is agreed that method of payment is bank transfer post clean then the payment must be completed within 24 hours of the clean taking place. 5.3. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 2 days at the rate of 5% per day from the due date until the date of actual payment under the Late Payments Act. 5.4. The Company reserves the right to charge £99.00 + VAT administrative fee, plus any solicitors’ fees, in addition to the balance due, for any account we must refer for collection. 5.5. All bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £59.00 per cheque. 5.6. The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services. 5.7. The Client agrees to and authorises the Company to charge his debit/credit card he has provided to the Company with any outstanding amounts owed to the Company. 5.8. Where such alternative arrangements have been made the Client must make payment within 2 days of the invoice date. 5.9. The rates of payment by the Company shall be as agreed between the Company and the Client, or his representative. The Client shall make no reduction or retention from the sum due under any invoice. 5.10. All payments must be made in Great British Pounds. 5.11. The company reserves the right to request a deposit before any cleaning services take place. Any deposit requested must be paid in full by bank card or bank transfer 72 hours before the service is booked. Failure to make payment will mean the service is cancelled. Deposit amount is usually 30% of the quoted total, however, this is subject to change depending on quoted duration, location and services required. Cancellations 6.1. The Client can cancel the scheduled service by giving prior notice 72 hours before the cleaning without incurring any cancellation fees. For services cancelled within 48 hours but before 24 hours of the appointment time a 50% of the quoted amount will be charged. For cancellations within 24 of appointment time the full balance will be due. 6.2. We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well-being of our operatives. 6.3. The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaner or cleaning team. 6.4. The cleaning company has the right to cancel any bookings out of the radius 25 miles from Hoole Chester CH2 3JL. Claims 7.1. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours of the completion of the service. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim. This must be claimed in a written notice to [email protected] 7.2. The Company may require entry to the location of the claim within 24 hours to correct the problem. This must be claimed in a written notice to [email protected] 7.3.. If the Client or any third party instructed by the Client is not present at the time of completion of the service then no claims regarding any cleaning issues can be made. 7.4. If the Client instructs a third party to inspect the result from the cleaning then the Company must be notified before completion of the service and the Company should have the opportunity to be present at the third party inspection. 7.5. In case of a third party inspecting or refusing to inspect the result from the cleaning then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party. 7.6. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company. 7.7. While the Company operatives make every effort not to break items, accidents do happen. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away. 7.8. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. 7.9. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur. 8.0 All pets must be stored in a room that the cleaning operative has no reason to enter for the duration of the clean. Cleaning operatives will require access to a kitchen for clean water and to at least one bathroom to dispose of dirty water. This should be considered before storing said animal. If any animal escapes due to these conditions not being met the company cannot be held responsible. 9.0 The company does not move furniture or personal items. All rooms sh