The Dirty Dawg Grooming Salon

Terms and conditions Cancellations and Deposits – Please allow a minimum of 24 hours’ notice for any cancellations or amendments. If a deposit has been taken and you cancel before the 24 hour cut off, your deposit will be carried over to your next groom. If you cancel with less than 24 hours notice your deposit will not be returned. No shows – If you do not arrive for your appointment, I will unfortunately have to charge you the full price of the missed groom and take a deposit for your next appointment. Poor behaviour - For your dogs welfare, along with our safety - we have the right at any point to terminate a groom. Ingrown nails or prior injuries – I am unable to remove Ingrown nails, due to the risk of infection. They would need to be removed by a vet and any infections treated. If an ingrown nail is found after the groom has commenced, you will be advised at pick up and urged to seek veterinary treatment. Fleas – If your dog is found to have fleas, I may decline the groom until treated. If the dog has already been admitted and grooming has commenced when the fleas are discovered, then a charge of £15 will be added to the groom to fumigate the salon, I must do this to prevent them being passed to other dogs. We reserve the right to terminate the groom at anytime. Pregnant and nursing dogs – I cannot groom pregnant or nursing dogs, unless your veterinarian has specifically requested the dog needs to be groomed for its welfare. Prior to your appointment, please provide your veterinary contact information so I may discuss the requirements and welfare of the dog with them. I require written consent before any grooming takes place. Matting policy – Dematting in not included in the price of the groom, there will be an extra charge for the service due to the extra wear and tear on equipment. This charge is £20 on top of the full groom price. If a dog is in a severely matted condition, it can be very painful for the dog, therefore, using normal de-matting techniques cannot be used on any matted dog. My only option is to clip the fur very close to the skin to remove the matting. I cannot knowingly cause an animal pain, under the Animal Welfare Act 2006. Clipping a matted dog will take longer than a regular clip because the blades must run below the matt very close to the skin, this may cause irritation (Clipper rash) because the clipper blades can get hot but we do take regular breaks and have multiple blades on hand to try avoid this. Dogs who are clipped so close to the skin are much more prone to clipper rash and may display redness or itching soon after the groom. Please be aware that we may uncover fleas, sores, inflammation or self-inflicted wounds and other potential problems which have been hidden by the matted hair. Privacy policy – The Dirty Dawg Grooming Salon may collect the following data, which includes personal data from you: Your name and current address; contact information such as email address and telephone number. Your personal information will be held securely in accordance with the GDPR (EU) 2016/679 for use in conducting business with The Dirty Dawg Grooming Salon. I allow the collection and use of my data. Social media – I allow photos to be posted on social media sites. The Dirty Dawg Grooming Salon will take pictures of your dog before and after the groom for the purposes of posting on social media to use in advertising the business. Your name and your dogs name will not be added to the picture.