ZONA THE HAIR FAIRY

The Hair Fairy Studio 11 – Policies & Guidelines 🧚🏾‍♀️✨ Please take a moment to review our policies before booking. By scheduling an appointment, you are agreeing to these terms. 💕 ⸻ Refund Policy All services are non-refundable once completed. I do not offer refunds after you have left the chair. If you have any concerns, please communicate them before leaving so I can address them immediately. Your satisfaction is important, and I appreciate the chance to make things right during your appointment. ⸻ Deposits & Squeeze-In Appointments • Standard appointments do not require a deposit. • For squeeze-in appointments, a fee starting at $100 is required. • Please note: This fee is not deducted from your final payment—it is an additional charge for booking outside of regular availability. ⸻ Rescheduling & Cancellations • Cancellations must be made at least 48 hours in advance. • Failure to cancel within this window will result in a 25% charge of your service total, which must be paid before booking again. ⸻ Payments • Accepted: Cash, Zelle • Apple Pay or Cash App = $5 fee • All payments must be completed before leaving The Hair Fairy Studio 11. (ATM runs after your appointment are not allowed.) ⸻ Late Policy • A 15-minute grace period is provided. • Arriving later than this will result in a $25 late fee. • Excessive lateness may result in cancellation of your appointment. ⸻ Preparing for Your Appointment • If you’ve recently taken down braids, please ensure your hair is fully detangled before arrival. Or your WILL BE CHARGED FOR A TAKE DOWN • Bundles must be clean, dry, and detangled. Please wash and air dry at least one day prior. • Do not bring wet bundles to your appointment. ⸻ Disclaimer • All new clients are required to receive a reshaping cut or trim during their first visit to set you on the right path toward your hair goals. • The Hair Fairy Studio 11 specializes in luxury salon services, natural hair, and natural hair extensions. • If you are experiencing hair loss, alopecia, thinning, or damage, I highly recommend booking a consultation first so we can determine the best plan for your hair journey. My goal is to help—not hinder—your growth. ⸻ ✨ Please review the full service descriptions before booking. 🌸 By booking an appointment, you agree to all studio policies & rules.