Luxshop

By booking an appointment, you agree to the following policies: Appointments & Guests Appointments are by reservation only; no walk-ins. Due to limited space, one (1) guest maximum is permitted. No small children are allowed. If three (3) or more nails are missing, the service will be considered a full set and billed accordingly. Cancellations 24-hour notice is required for cancellations or reschedules. No-call/no-show appointments will be blocked from future appointments. Appointments will be canceled after 20 minutes of lateness. No refunds on deposits. Deposits are required at the time of booking. The deposit is applied toward the total cost of your service. Paid amounts may be applied to a future service or gift card under certain circumstances. For Emergency or after-hours appointments, a charge of $100 will be applied toward the service total. Payment is due in full upon completion deposit is required at the time of booking. Billing information is required for Lux Membership holders. Membership cards on file are secure and will be charged monthly on your 30-day billing cycle, unless policy fees apply. All prices are non-negotiable. Memberships Membership fees are billed monthly and are subject to cancellation per membership terms. Memberships cover included amenities only; additional services are add-ons and billed separately. Failure to pay may result in suspension or termination of membership privileges. Conduct, Consent & Safety MEMBERSHIP RULES (Very Important) Membership allows maximum 2 appointments per week Maximum 2 services per appointment Membership is valid for ONE PERSON ONLY Membership benefits CANNOT be shared or transferred Guests are not allowed under membership benefits Unused appointments may roll over (subject to discretion) Cancel membership anytime. Late cancellations/no-shows still count toward usage Clients must remain respectful and professional at all times. Consent is required by both parties, for any recording or photography. No weapons or illegal drugs are permitted on the premises. The business reserves the right to refuse service at its discretion. Complimentary beverages may include wine, water, tea, and coffee. Sodas and juices are available for purchase. Healthy snacks are available for purchase as well. Clients consume all food and beverages at their own risk; the business assumes no liability. Alcohol consumption is limited to two (2) glasses maximum. Service Guarantee All nail services include a two (2) week guarantee. Clients may return within one weeks if a nail breaks, chips, or lifts due to improper application. The guarantee does not apply to damage caused by misuse, neglect, or failure to follow aftercare instructions. Promotions Wednesday deals apply on Wednesdays only. Friday deals apply on Fridays only. Monday deals apply to Mondays only. Client Privacy Policy Your privacy is important to us. This Privacy Policy explains how client information is collected, used, stored, and protected when booking an appointment or receiving services. Information We Collect When you book an appointment, we may collect the following information: Full name Phone number Email address Appointment details and service history Payment information (processed securely through third-party providers) We only collect information necessary to provide services, manage appointments, and communicate with you. How Your Information Is Used Client information is used solely for: Scheduling and confirming appointments Sending reminders or service-related notifications Processing payments and deposits Maintaining accurate service records Improving client experience and service quality Your information will never be sold, rented, or shared for marketing purposes. Confidentiality & Data Protection All client information is kept confidential and stored securely. Reasonable administrative, technical, and physical safeguards are in place to protect your personal data from unauthorized access, misuse, or disclosure. Only authorized personnel have access to client information, and access is limited strictly to business operations. Third-Party Services Online booking platforms and payment processors may collect or store information according to their own privacy policies. We are not responsible for the privacy practices of third-party services, but we only work with reputable providers. Client Rights You have the right to: Request access to your personal information Request corrections to inaccurate information Request deletion of your information where legally permissible Requests must be submitted in writing. Policy Updates This Privacy Policy may be updated at any time to reflect changes in business practices or legal requirements. The most current version will always be available upon request or posted where bookings are made. Consent By booking an appointment or using our services, you acknowledge and consent to this Privacy Policy.