K&L Head Spa Clinic

K&L Head Spa Clinic – Booking & Payment Policy Booking Fee A non-refundable booking fee of £30 is required for all appointments. Appointments are not confirmed until this fee has been paid. The remainder balance must be paid on the day of your appointment. Cancellations If you need to cancel your appointment, you must notify us at least 48 hours in advance. Cancellations made within 48 hours will be charged the full treatment amount. Clients who fail to attend their scheduled appointments without prior notice will be charged the full service fee. Cancellations made on the day of the appointment are not permitted and will be treated as a no-show. Failure to pay this amount will result in you not being able to make a booking with K&L Head Spa Clinic. Rescheduling To reschedule your appointment, you must pay the full amount of the treatment in advance. Late Arrivals We allow a 10-minute grace period after your scheduled appointment time. If you arrive more than 10 minutes late, your appointment will be cancelled, and your booking fee will be forfeited. K&L Head Spa Clinic is not liable for missed appointments due to lateness. Clothing Attire Please wear comfortable clothing, ideally items that do not cover the neck and shoulders if you are booked for a neck and shoulder treatment. Bulky clothing such as jumpers or hoodies may affect your comfort and the effectiveness of the massage on our head spa bed. Consultation Requirement A consultation form must be completed before booking any treatment. If you fail to complete the consultation and we are unable to proceed with your treatment, K&L Head Spa Clinic will not be held liable, and the booking fee will not be refunded. Age Policy Clients must be 18 years or older to book a treatment. Anyone under the age of 18 must be accompanied and supervised by a parent or legal guardian during their appointment. Guests & Children Clients must attend their appointment alone or with the person they booked with. Due to insurance restrictions, children are not permitted on the premises. Shared Treatment Space Please note that treatments may occur in a shared space with another client. If you prefer a private experience, private head spa sessions are available on Sundays and Mondays only. By proceeding with your booking, you acknowledge and agree to the terms and conditions outlined above.