Hybrid Wolf Fitness

HYBRID WOLF FITNESS - BOOKING & PAYMENT POLICY BOOKING POLICIES Scheduling & Confirmation: All sessions must be booked at least 24 hours in advance Free 45-minute consultation required for new clients Sessions confirmed via email/phone with calendar invite Virtual sessions include Zoom/Skype link 24 hours prior In-person sessions confirmed with location details Cancellation Policy: 24-hour notice required for cancellations (no charge) Less than 24-hour notice: 50% session fee charged No-show: Full session fee charged Emergency cancellations considered case-by-case Rescheduling allowed within same week when possible Package Sessions: Session packages expire 90 days from purchase date Unused sessions non-refundable after expiration Package sessions non-transferable between clients Group session packages require all participants present PAYMENT POLICIES Payment Methods: Credit/debit cards, bank transfers, cash (in-person only) Auto-pay available for recurring services Stripe processing for online payments Payment Terms: Single sessions: Payment due at booking Packages: Full payment or approved payment plan Monthly programs: Payment due 1st of each month Late payments subject to $25 fee after 7 days Payment Plans Available: Personal Training: Split into 2-3 payments/month Combat Programs: Split into 2 payments/month Nutrition Coaching: Split into 2 payments/month No interest charges on payment plans Flexible payment dates available 5% discount for full upfront payment Refund Policy: Consultation fees: Non-refundable if attended Single sessions: Refundable with 24+ hour notice Packages: Refundable for unused sessions within 7 days of purchase Monthly programs: Pro-rated refunds for medical emergencies only SPECIAL CIRCUMSTANCES Youth Training (Ages 8-17): Parent/guardian signature required Payment responsibility lies with parent/guardian Same cancellation policies apply Group Training: Minimum 2 participants required for group rates If group size changes, pricing adjusts accordingly All participants must sign waivers Post-Rehabilitation Services: Medical clearance required before starting Flexible scheduling for medical appointments Insurance coordination available