Canine Divine Grooming

Booking Fees A £25 booking fee is required to secure your first booking and is deducted from the final groom price. Booking Fees are non-refundable where cancellations are made with less than 48 hours' notice. Refunded booking fees are subject to a £2.50 processing fee deduction. Booking Fees are only required for your first appointment. Once you have attended your first visit, no further booking fees will be needed. Payment Payment is due on collection of the pet and must be made in full before release. Accepted payment methods include cash and card. Late Payment Payments not made when due will be subject to late payment charges of 15%. Outstanding balances may result in refusal of future bookings. Cancellation A minimum of 48 hours' notice is required to cancel an appointment. Cancellations made with less than 48 hours' notice will result in the full groom charge. Rescheduling Requests to reschedule must be made with at least 48 hours' notice. Rescheduling requests made with less than 48 hours' notice will be treated as a cancellation and charged accordingly. Missed Appointments (No-Shows) Failure to attend an appointment without notice will result in the full groom charge. Repeated no-shows may lead to refusal of future bookings. Matting Severely matted coats will require clipping short to maintain the welfare of the dog. Additional charges will apply due to increased grooming time and equipment wear. Fleas All pets must arrive free from fleas. If fleas are identified during the groom, an additional cleaning fee may apply or the groom may be stopped. Health of Your Pet Pets must be fit and well to be groomed. We reserve the right to refuse or stop a groom where health concerns are identified. Behaviour If a pet displays aggressive or distressed behaviour that poses a risk, the groom may be stopped. Full or partial charges may apply for work already carried out. Late Collection Pets must be collected at the agreed time. Late collection will incur a charge of £5 per 15 minutes. Continued late collection may result in refusal of future bookings. Early Drop-Off Early drop-off is permitted by prior arrangement only. Unarranged early drop-offs may be refused. Complaints & Feedback Any complaints must be submitted in writing within 24 hours of the appointment, including supporting details or photographs where relevant. Complaints made via social media or third-party platforms will not be accepted. All complaints will be reviewed professionally and fairly. Where appropriate, a resolution may be offered at our discretion. Agreement By booking an appointment, you confirm that you have read, understood, and agree to these Terms and Conditions.