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Wondering if beautiful, high-quality wigs at fair prices actually exist? Spoiler alert: they do. And you just found them.

Welcome to The Sheital Room — where honesty, style, and heart meet.

We’re not your typical wig shop. We’re your wig bestie, your no-BS beauty expert, and your go-to for making sheitel life feel doable, beautiful, and empowering — no matter your budget.

At The Sheital Room, we believe every woman deserves to feel confident and covered in a way that feels right for her. Whether that means repairing a well-loved wig (only if it’s worth it — and we’ll tell you honestly if it’s not), finding a budget-friendly piece that still looks bomb, or treating yourself to a luxury wig with a side of top-tier customer service — we’ve got your back.

We’re transparent, non-judgmental, and all about making sure you walk away with a sheitel that fits your needs, your style, and your values. Virgin hair? We carry it (at prices that make sense). Processed hair? We’re fans too — especially when it means you can get a great look without the guilt.

And if you’re new to this world or just need some guidance, our personal shopper service is here to help — no pressure, no fluff, just real advice from people who care (and know all the industry red flags).

At the heart of it all? We’re here to make the Rebbe proud. This isn’t just a business. It’s a shlichus. A way to elevate the mitzvah of covering hair with dignity, beauty, and joy — one sheitel at a time.

The Sheital Room isn’t just a place to buy wigs. It’s a community. Come visit — we’d love to meet you.

The Sheital Room

I. Service & Repair Policies
II. Custom Wig Order Policy
III. Wig Sale Policy



I. Service & Repair Policies 

Payment Methods & Terms
	•	Accepted payment methods: Cash, Zelle, or CashApp only
	•	Full payment is required before leaving with your wig(s)

Turnaround Time
	•	Standard turnaround: Minimum 6 weeks
Timing may vary based on:
	•	Severity of the repair
	•	Availability of matching hair (especially blond or specialty textures)
	•	Busy periods (e.g., holidays, sales)
	•	Smaller jobs may take less time, but please plan for 6 weeks regardless
	•	All work is completed on a first-come, first-served basis (excluding rush jobs)

Wig Repair – What to Expect
	•	Repairs involve complex work and may uncover hidden issues
	•	We’ll communicate any unexpected problems and work with you on solutions. Additional fees may apply.


Damage Policy
	•	If accidental damage occurs during our repair (not due to pre-existing issues), we’ll fix it free of charge, at our discretion


Pickup Notification
	•	You’ll be contacted when your wig is ready
	•	Please don’t call or message repeatedly — it won’t speed up the process
	•	An appointment is required for pickup


Warranty Policy – 3 Weeks
	•	Covers only the repairs listed on your receipt
	•	Does not cover unrelated repairs or new services requested after pickup
	•	To qualify, contact us within 3 weeks of pickup with any concerns. Drop off within 6 weeks of pickup
	•	Additional repairs during the warranty period are subject to standard pricing


Fill-Ins & Added Hair
	•	Added hair will match in color, texture, and length, unless discussed otherwise
	•	We may professionally and discreetly use hair from the sheital itself
	•	Debulking is free if needed to retrieve hair
	•	If you prefer not to use wig hair, please note:
	•	It may delay turnaround time
	•	Exact matches aren’t always possible (especially for blond, long, or curly hair)
	•	We’ll contact you for approval before proceeding with any alternatives
	•	No repairs are made without your explicit consent


Priority & Expedited Repairs
	•	Urgent repairs (e.g., lace tears or brides) are prioritized free of charge
	•	Rush service (priority handling): +50% of the repair price
	•	Same-week service (within 5 business days): +100% of the repair price
	•	Not all repairs qualify for same-week service
	•	Rush fees apply to the final quoted repair price


Appointment Policy
	• Appointments are mandatory — we cannot guarantee availability without one.
        • Please provide at least 24 hours notice for cancellations or rescheduling. Missed appointments or late cancellations may require a booking fee or deposit for future appointments.

Late Arrival Policy:
Appointments are reserved for the scheduled time only. If you arrive late, your appointment will end at the original time and may be shortened accordingly.


Repair Policy
	•	We do not offer partial repairs
	•	Ensures quality control, consistency, and prevents future complications


Your Satisfaction Matters
	•	We welcome your questions and feedback
	•	We’re committed to handling any concerns professionally and promptly



II. Custom Wig Order Policies :

Processing & Texture:
	•	Dark straight hair is typically minimally processed.
	•	Lighter colors and textured hair require more processing.
	•	We’re happy to explain what “processed” means and discuss any concerns to help set realistic expectations.

Role & Responsibility:
	•	I act as a liaison between you and the manufacturer.
	•	My responsibility covers services like repair, customization, and maintenance.
	•	I do not take responsibility for the wig’s original quality, fit, or appearance.

Custom Orders Are Final:
	•	All custom wig sales are final — no refunds, returns, or exchanges.
	•	By placing a custom order, you acknowledge and accept these terms.
	•	Dissatisfaction with the finished product, despite following your specifications, does not qualify for return or refund.

Manufacturer Errors:
	Returns or exchanges are only accepted in cases of clear factory error (e.g., incorrect color, cap size, or deviation from submitted instructions).

Color Matching Disclaimer:
	•	We’ll do our best to match your desired color, but slight variations may occur.
	•	Hair can be darkened later if needed.
	•	Lightening or adding highlights is very difficult and not recommended.

Unsatisfied with the Wig?
	The manufacturer may offer alternative solutions, which could involve additional costs.

Transparency Promise:
	•	We work closely with trusted factories that deliver exceptional quality.
	•	Our goal is full transparency to ensure you feel confident in your purchase.

III. Wig Sale Policies

• All Sales Final : No returns or exchanges.

• Warranty : 
- Covers craftsmanship issues for 6 months.
- After 6 months, all repairs will be charged at the regular rate.
- Complimentary Recut :
One free recut is included within the first 6 months of purchase.

• Coloring Services 
- Not covered under warranty and treated as a separate service.
- Can be requested as an add on service,additional cost will apply 

• What’s Included in the Wig Price :
- Customization and cut (not color or hair processing).
- Complimentary wig band, mini wig brush, travel bag and a learning session on washing the wig.

• Wigs on Sale :
- Sale price includes wig only — no repairs, cut, color, wig band, or brush.
- If repairs are done by The Sheital Room, a brush and washing tutorial are included at no extra cost.



Quick and thorough job by shoshana - always a pleasure to bring my repairs to 

Shoshana was very patient, giving me many options and explaining things over and over again until I felt confident to go ahead with a repair that I would feel comfortable with.
Pricing is good- doesn't overcharge and even did a quick repair on the spot
Thank you!

Franchement, la meilleure perruque que j’ai eue, et pourtant j’en ai essayé beaucoup. 
Merci à Chochana qui  est hyper à l’écoute, très minutieuse, elle prend vraiment le temps et comprend exactement ce que tu cherches. Je me suis sentie accompagnée du début à la fin.

La perruque est magnifique, naturelle et confortable, exactement ce que je voulais.
Merci pour ta patience, ton écoute et ton professionnalisme. Je recommande les yeux fermés.

Shoshanas shaitels are world class at fair prices and her repairs are impeccable!  She literally has hands of gold. Can't recommend her enough! 

Kind, patient and honest of what can be done with what wig, or what repairs to do at great price.

Shoshana is amazing. She not only sells sheitels, she also teaches her clients how to properly care for them and everything we need to do to assure their sheitel's longevity. She definitely has a customer's first mindset and it is always wonderful to work with her.

What a seamless experience!
Shoshana is an absolute pleasure to deal with. super 'with it' super chill and super honest, which i really appreciate!

I had such a great experience at this wig store! The customer service was outstanding—friendly, patient, and so helpful without any pressure to buy. Shoshana made me feel comfortable while I tried on different options, and the selection was beautiful and very affordable. I really appreciated the relaxed, welcoming environment. Highly recommend!


Shoshana is AMAZING!!!the best sheitel lady in town she save so many of my sheitel i love her work and her personality!!!

Shoshana and Chaya Mushka offer unparalleled service to their clients. They are highly skilled and give honest evaluations and recommendations on the work they can do. I trust them with my wigs and could not be happier! 

Shoshana Hahn

The indispensable accessory for successful wig wearing, a wig grip is a band made of velvet, that helps the wig not slide off of your head. Some bands have lace in the center for extra flatness on top, some have silicone for extra grip. We offer three options for band closing : Velcro, completely closed, and hook.

Wig Grip Band

Perfect size for your purse, car, diaper bag, etc.

Mini Brush

Pick Up

Consult

Drop Off

Looking for the perfect wig? Share your preferences and budget with us, and we'll help you find your dream wig. Quality selection at affordable prices. No pressure, just great guidance.
The $50 fee will be deducted from the wig you buy 😊

Wig Sale Appointment

Drop off your wig for a professional wash and set. We’ll contact you when it’s ready. Simple, quick drop-off. Please send us a picture of your desired style.

Note : Next day wash and set is $65. Same day Wash and set is $85.
Note : Wash and set on the head is $65.
Next day wash and set on the head is $85.
Same Day Wash and Set is $105.

Drop-Off : Wash and Set

Let me show you exactly how to wash your own wig, give you all the tips and secrets to get it right, and how to avoid damaging your precious wig. This service is included when you buy a wig from us ☺️

Learn how to wash my wig

Bring your wig in for a full assessment. We’ll provide a quote before starting. 
The fee will be deducted from the repair price. 
If you bring more than one wig, it might be worth it to book 2 appointments.

Repair Evaluation Consult

Choose this option if you want to drop off your wig(s) for repairs. We will send you a quote with all repairs we consider needed. You decide which repairs you want.
Please make sure to label your wig with your full name and phone number please.

Drop Off Repair

For clients picking up a wash, simple service, or repair with no adjustments. In/out in under 20 minutes.
Important : Wigs will not be released unless payment has been completed in full. No exceptions.

Standard Pickup

For repairs like Debulking, Lace trim, Take in, Clips sew in, Adding Elastic band, Lace tightening. Skip the line !
Please confirm in advance that your repair can be done on the spot by messaging us !
Does not include the price of the service.

Repair On the Spot

Includes shaping/layering + professional blowout or waves. Please bring the wig clean (or book a Wash & Set separately).

Wig Cut + Style

Want to go shopping with us ?
We will go with you and tour Sheital machers, help you with fitting, ask all the questions you might not know to ask. We will ensure your measurements are taken accurately. Our only goal is your satisfaction. 
+ If you decide to get the repairs done by the Sheital Room, you will get a 40% discount ! 
We will start with 30 minutes discussing what you want, what your budget is, and then we will follow you through each appointment. Perfect idea for a bride who feels intimidated, or even a married woman who is looking to finally have an advocate who is knowledgeable !

Personal Shopper (40% OFF YOUR REPAIRS)

Subtle shaping around the face + full styling.

Face framing + Style

This appointment is only available for the following services:
• New Wig Pickup
• Lace Extension
• Lace Front Upgrade

Includes fitting, lace cutting, and necessary adjustments related to these services.

Styling is not included and must be booked separately if desired.

Please do not book this appointment unless your service qualifies.

Extended Pickup 

Select this pickup appointment if you’d like your wig styled on your head after a wash. 

Wash & Set on the head

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