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About your pooch

We are a locally owned, family-run pet supply store, now offering a doggy parlour for grooming and care

Pets Grub & Spa

To keep our grooming schedule running smoothly and to give every pet the best possible care, we kindly ask all clients to follow the guidelines below:

1. Cancellations & No-Shows

Please cancel or reschedule at least 24 hours in advance so we can offer the slot to another pet.

Cancellations made with less than 24 hours’ notice may incur a 50% late-cancellation fee.

Missed appointments (no-shows) will be charged the full grooming fee before another booking can be made.


2. Arrival Times

Please arrive at your scheduled appointment time.

Early arrivals may be asked to wait until your slot begins so that we can keep the parlour calm and organised.

Late arrivals of more than 15 minutes may need to be rescheduled and could be subject to the late-cancellation fee.


3. Pick-Up Times

We will notify you as soon as your pet is ready for collection.

Pets should be picked up within 30 minutes of receiving the message.

A holding fee of R50 per 15 minutes may apply for late collections.


4. Deposits

During busy periods or for repeat late cancellations/no-shows, a small non-refundable deposit may be required to secure your booking.


5. Our Commitment

These guidelines help us create a smooth, stress-free grooming experience for your pets and ensure fairness to all our clients. We truly appreciate your cooperation and support.

Doggies were happy and gorgeous. Sorry for the mess after I.O's (Husky) deshed 😜 You guys are awesome!!! 

Always very happy with the results! Our dogs always return super soft, clean and smelling fresh, and always gets lost of love from the employees! 

Lovely people who were very friendly and gentle with my four legged baby.  Thank you.

Personnel are always friendly and service is excellent.  Thank you for your patience with our little hooligans.

Kan sien hulle is honde mense dankie vir die liefde. Kon sien my seuntjie was baie rustag by julle 

Baie goed met my meisiekind se was en sny en net so uiters helpvaardig met items wat gekoop moet word en altyd vriendelik.

Always friendly and professional, I can really say, that they make your dog feel special and os super good with  your fur baby

Everything is fine just her toe nails are not short anougj

My dogs enjoyed their stay. Thanks they are nice and clean and smells nice! 

Absolutely amazing job.  Highly Highly recomended for yorkies.  My yorkie has various issues and they still an amazing job.  Thank you so much.

Absolutely amazing groomer! ⭐⭐⭐⭐⭐
They always give our maltese, ‘Boetie’  the royal treatment with so much love and care – he looks and smells like a million bucks. Best service every single time; we wouldn’t trust anyone else! 🐶❤️

Thank you for Bentley and Bella haircut.    They look absolutely beautiful.    

Very friendly and helpful. Great service and advise

Thank you so much for taking such wonderful care of Jenna today. You showed so much love and kindness to my little fur baby, and that’s what makes you so special. Thank you all so very much. Be blessed!🙏🏼❤️🐾

All I can say is wow... What a great team of people. Awesome friendly service. My pooch is very happy... Thank you guys for making this such a nice experience for us...

Excellent service and great people! My dog was well taken care of and treated with kindness. I highly recommed! 

Nicole 

Wash Only 

Wash & Cut

Additionals

Vaccinations 

This service is for when the service needed is only nail cutting 

Additional - Nails

Includes:
1xNeedle
1xSyringe
1xNobivac 5 in 1 
1xAdministration

Nobivac 5 in 1 Canine Vaccination - Instore administration

Hair Accessory - Bow or Neck Tie

Hair Accessory - Hair Tie

Wash only - Small (0-10kg)

Wash & cut - Small (0-10kg) 

Includes:
1x Needle
1xSyringe
1xCooler Box
2xIce Packs
1xNobivac 5 in 1

Nobivac 5 in 1 Canine Vaccination - Take home pack

Wash & cut - Medium (11-20kg)

Additional - Severe matting

Wash only - Medium (11-20kg)

Additional - Dip

Wash only - Large (21-40kg)

Wash & cut - Large (21-40kg)

Wash & cut - Extra Large (41+kg)

Wash only - Extra Large (41+kg)

Additional - Anal glands

Additional De-shed

Additional - Sanitary

Additional - Teeth Brushing

Additional - Ear Cleaning

Includes:
1xNeedle 
1xSyringe 
1xNobivac 
1xAdministration 

Nobivac Feline HCP Vaccination - Instore administration

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After that, deposits are non-refundable in case of cancellation or no-show. However, if you reschedule within the above timeframe using the link provided, your deposit will be automatically transferred to your future appointment.

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