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Please specify any details i need to know. Soak offs etc

Nails By Kelendria

By booking with Nails By Kelendria , you agree to these Policies & Terms. Nails By Kelendria  may cancel or reschedule a confirmed appointment if needed and will notify you as soon as reasonably possible. Deposit details are attached at the end of the policy 👇🏽

•Bookings are to be confirmed with a non-refundable 50% deposit within an hour of receiving this confirmation, upon 
cancellation you will not get your deposit back but will instead be allowed 
to book the next available appointment as per the booking schedule.

• You are required to make a booking at least 24hrs prior to your desired date 
or optionally get express service/ same day appointment @ P100 extra.(subject to
availability with all payment done beforehand to confirm appointment

• Appointment reschedules should be communicated 24hrs before the set date
to enable us to offer other clients your slot well on time

• You are required to at least arrive 5 minutes before your appointment time, not 
earlier than that. 5 minutes grace period will be given, if you are 6-15 minutes late 
you will be charged a late coming fee of P50, beyond that your appointment will be cancelled altogether without reimbursement of your deposit fee. We will not be liable 
for late coming due to traffic/misdirection. An accurate location pin will be sent. 

• You are not allowed to bring a pet/child/friend. Only one client is allowed in per
appointment.

Toe Services

•If there’s any product on the nails it will be considered as a soak off.

•If toenails are broken, extremely short or painful service may be declined 

•You are advised to wear open shoes when coming for toe services 

•Clients MUST arrive with clean feet(no mud/dust/heavy lotion)

•No service will be performed on clients with fungal infection, open wounds, contagious conditions or excessive peeling skin

DEPOSIT DETAILS

Please eWallet your 50% deposit to 76752926 within 1 hour to confirm your booking and send your POP via WhatsApp or email with your full names.

Bank transfer details
Account Name: Thandiwe Kelendria Headman
Account Number: 62715637320 FNB Main Mall Branch

WhatsApp: +267 76752926

Thandiwe Kelendria Headman

A late fee applies if you arrive 5-15mins after your scheduled appointment time.
Beyond 15 mins your appointment will be cancelled without reimbursement of your deposit fee. 
Please arrive on time to avoid inconveniences. 

Late fee

applies to all bookings made for the same day as the appointment. It covers short-notice scheduling and last-minute slot adjustments.

Please note: same-day bookings are only confirmed once both the appointment and this fee are paid. 

Same day appointment fee

This fee applies to appointments booked outside of normal appointment hours, before 9am and after 3pm. 
Please note: 3:00 PM is the last standard appointment slot of the day.

Appointments booked after 3:00 PM will automatically require an After Hours Fee, as these bookings extend my working hours beyond normal closing time (5:30 PM).
Fee should be fully paid in advance. 

After hour fee

Removal of any product or polish on the nails that is my work

Soak off(my work)

Removal of any product or polish on the nails that isn’t my work

Soak off ( not my work)

Plain builder gel overlay on natural nails
Recommended for short lengths only, self leveling flexible soft gel. 

Builder Gel overlay on natural nails

Plain polygel overlay on natural nails 
Long lasting, hard strength and structure, recommended for medium to long lengths. 

Polygel overlay on natural nails

Plain Polygel nail extensions applied using tips for ADDED length and structure. Ideal for clients wanting medium to extra long nails with added durability.

Polygel tips 

Select this add-on for charms, rhinestones, 3D art, hand-painted designs, french tips, chrome, aura designs, or any extra design work on EACH nail. 

Art (per nail)

Broken nail repair or replacing natural nail with a tip. 

Nail fix (per nail)- my work only

Removal of any product on toes that isn’t my work

Toes- soak off (not my work)

Removal of any product on toes that is my work

Toes- soak off (my work)

Toes- Gel overlay

Select this add-on for charms, rhinestones, 3D art, hand-painted designs, french tips, chrome, aura designs, or any extra design work on EACH toe nail. 

Toes- art (per nail)

Reconstruction of the big toe(s) only, using polygel for added strength and structure. 

Toes- big toe reconstruction using polygel

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After that, deposits are non-refundable in case of cancellation or no-show. However, if you reschedule within the above timeframe using the link provided, your deposit will be automatically transferred to your future appointment.

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