Mutt Makeovers

•• Cancellation Policy •• Clients can cancel any time prior to their booked appointment. •• No-Shows •• First time: 10 minutes: Appointment Reminder Text is sent. 30 minutes: Client is considered a No-Show. Second / Following time(s): 5 minutes: Appointment Reminder Text is sent. 15 minutes: Client is considered a No-Show. *Client will receive a text message, informing them that they will need to reschedule their appointment.* •• Dog Transportation •• Clients within a 15 mile radius have access to Dog Transportation, where the groomer transports a dog to and from their appointment. Transport Fee : $0.75 cents Per Mile ••• Agreements ••• In case of emergency, I hereby authorize this grooming establishment to receive veterinarian care for my pet at my expense, I agree to pay all costs incurred during this process and I agree not to hold this establishment responsible for accident or injury to my pet. •• Matting •• The client understands that severe matting can cause skin irritation, nicks, cuts, or abrasions during the removal process. The client understands that de-matting is a tedious process, and may take several hours. Removing mats will incur a service charge, based on the time and difficulty of the process. •• Booking Deposit Fee •• Each grooming service over $30 holds a Non-Refundable Booking Deposit Fee. The Booking fee is to hold your appointment, and will be applied to your Service Total. •• Payment •• Payment due at time of service. Cash, Card, Tap to Pay; Text Payment link.