Countryside Pooches

Cancellations ~ Clients can cancel or reschedule appointments up to 24 hours before start time. Deposits are non-refundable in case of cancellation or no-show. However, if you reschedule your appointment using the link provided, your deposit will be automatically transferred to your future booking. Matting ~ You understand that the needs and comfort of your pet are put above all else. If the coat is matted you understand that matts may have to be shaved out, or the coat shaved entirely, rather than perform painful de-matting procedures. You also understand that if your pet is severely matted, there is an increased risk of a rash occurring and / or cuts, nicks to occur as well as unearthing existing skin conditions. The groomer will try their best to ensure that this does not happen, however in extreme conditions, these things can be unavoidable. You expect that this procedure will take additional time and that a fee may be added on the regular price to account for this. Countryside Pooches will not be held accountable for any vet fees due to the owners negligence to the grooming process. Fleas ~ You will ensure that your pet is up to date with vaccinations and flea and worming treatments, if your pet is found with fleas then there will be an additional flea fee and you may be asked to collect your pet immediately. Behaviour ~ If your pet has behavioural issues this needs to be disclosed to Countryside Pooches, we reserve the right to refuse to groom, this will be at the discretion of the groomer.